Engage with your customers by inviting them to offer suggestions and collaborate in community forums created by your organization. With Dynamics 365 Customer Service Community Preview, quickly respond to community suggestions, building customer trust with process transparency.
The post Engage with customers in Dynamics 365 Customer Service Community Preview appeared first on Microsoft Dynamics 365 Blog.
The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. Today's B2B buyers, accustomed to fast, frictionless, and personalized experiences in their everyday lives, bring those heightened expectations to their roles as business decision-makers in enterprises large and small. To adapt, B2BRead more
The post Achieving personalized engagement in Business to Business organizations appeared first on Microsoft Dynamics 365 Blog.
Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need to find authentic ways to engage with digitally-savvy consumers no matter where they are. How do brands steeped in tradition create modern experiences that resonate with today's digital-native consumers? Heritage brands like CampariRead more
The post Shaping the future of retail with Microsoft Customer Experience Platform appeared first on Microsoft Dynamics 365 Blog.
Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes wrong, you'll want the streamlined problem-solving capability introduced in Dynamics 365 Customer Service.
The post Use diagnostics to optimize unified routing for your call center appeared first on Microsoft Dynamics 365 Blog.
In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies to give end customers the options to order from anywhere and ship to everywhere. As the use of these online sales channels continues to expand, so too does the number of third-party fulfillment partnersRead more
The post Why AI and real-time visibility are a game-changer for order lifecycle management appeared first on Microsoft Dynamics 365 Blog.
You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it take too much effort to build and maintain complex data pipelines?
The post Unlock hidden insights in your Finance and Operations data with data lake integration appeared first on Microsoft Dynamics 365 Blog.
Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing.
The post Use intelligence to transform routing of service delivery requests appeared first on Microsoft Dynamics 365 Blog.
Marketing professionals go to great lengths to understand customers. Detailed personas are written to identify the motivations, interests, and buying patterns of prospects and customers. But all too often, these personasand their resulting customer journeysare informed by data points important to the organization, not the customer. You cannot claim to be customer-centric, customer-first, or customer-obsessedRead more
The post The most important customer experience metrics (that you’re not tracking yet) appeared first on Microsoft Dynamics 365 Blog.
Today's organizations have seen tremendous value in using mixed reality, as it rapidly changes how employees learn, work, and understand the world around them. With the unique value of mixed reality solutions, such as Microsoft HoloLens 2, Microsoft Dynamics 365 Guides, and Microsoft Dynamics 365 Remote Assist, organizations can drive workforce transformation with on-the-job guidance,Read more
The post Exploring the Intel manufacturing environment through mixed reality appeared first on Microsoft Dynamics 365 Blog.
The concept of the global control tower first appeared on the radar of supply chain leaders around 15 years ago. As more and more companies pursued end-to-end visibility for increasingly globalized supply chains, the idea quickly gained momentum. IndustryWeek noted global control towers as one of the hottest supply chain buzzwords of 2008.1 Still, for an idea that hasRead more
The post Enhance visibility with Dynamics 365 digital supply chain solutions appeared first on Microsoft Dynamics 365 Blog.
Thank you to everyone from across the globe who attended Microsoft Ignite last week. This year's virtual event was packed with learning sessions, announcements, engaging conversations, and Q&Asfar too much content to absorb in just three days. To help you catch up on the news and content from Microsoft Ignite, we've rounded up the highlightsRead more
The post Microsoft Ignite recap: Dynamics 365 news and announcements you may have missed appeared first on Microsoft Dynamics 365 Blog.
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these results. To meet customer expectations, marketers are looking to create end-to-end customer experiences that are customer-led, highly personalized,Read more
The post Dynamics 365 Marketing is leading the way with personalized engagement appeared first on Microsoft Dynamics 365 Blog.
Today we are excited to announce the new guided tour for Microsoft Dynamics 365 Intelligent Order Management. We are also taking this opportunity to talk about businesses' need for order management solutions to move beyond the limitations of traditional enterprise resource planning (ERP) systems and keep pace with the fast-changing landscape of e-commerce. View ofRead more
The post Dynamics 365 Intelligent Order Management launches new guided tour appeared first on Microsoft Dynamics 365 Blog.
As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. For retailers to thrive in ever more competitive marketplaces, they must embrace technology solutions that enable a modern and intelligent store. Microsoft Dynamics 365 Commerce stands ready withRead more
The post Dynamics 365 Commerce enables the modern and intelligent store appeared first on Microsoft Dynamics 365 Blog.
Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. The tools that sellers are currently using are not helping meet these new demands. Yesterday's tools don't serve our modern objectives. Sellers can't afford to work inRead more
The post Revolutionizing the future for sellers in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.
With a growing labor shortage and access to new technologies and processes, businesses are adopting mixed reality to improve how employees learn, work, and understand the world around them. Microsoft Dynamics 365 Guides is driving workforce transformation with hands-on training and step-by-step holographic instructions that are seamless, intuitive, and embedded into everyday workflows, equipping employeesRead more
The post Announcing new activity menu and 1:1 calling for Dynamics 365 Guides appeared first on Microsoft Dynamics 365 Blog.
It is imperative for organizations to create agile, connected, and sustainable manufacturing processes to customize products and services for their customers, accelerate innovation, and adopt to new business models like offering products-as-a-service. This requires hyper-automated processes and enhanced visibility across production floor and supply chains. In addition, more standardization and interoperability of software across plantsRead more
The post Optimize production processes with Dynamics 365 Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.
In supply chain management, when you have an urgent demand, you want it to be prioritized across your planning system. You can now enable such a broad, yet flexible factor as prioritization in Dynamics 365 Supply Chain Management.
The post Optimize your supply chain with priority-based planning appeared first on Microsoft Dynamics 365 Blog.
Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems.
The post Break down data silos with an integrated manufacturing solution appeared first on Microsoft Dynamics 365 Blog.
Engaging with customers in today's world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. WeRead more
The post Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences appeared first on Microsoft Dynamics 365 Blog.
Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today's decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrateRead more
The post Meet Context IQ—A new way to collaborate in a hyperconnected business appeared first on Microsoft Dynamics 365 Blog.
We are excited to announce the preview launch of Dynamics 365 Supply Chain Insightsto help organizations achieve a supply chain of the futureone that is resilient, sustainable, and capable of sensing, predicting, and mitigating disruptions before they occur. Recent worldwide supply chain disruptions have resulted in economic losses and missed opportunities that stretch into the billions of dollars. Since theRead more
The post Mitigate disruptions with Dynamics 365 Supply Chain Insights—now in preview appeared first on Microsoft Dynamics 365 Blog.
In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service requests to the best team or agent. To further optimize this process, your staff needs insight into how it is functioning.
The post Use analytics and reporting to improve routing of customer service requests appeared first on Microsoft Dynamics 365 Blog.
It's one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people scattered across offices and locations. Working together to move business forward is nothing new, but the way we collaborate is changing dramaticallyno longer confined to face-to-face time in a conference roomRead more
The post A blueprint for cross-organization collaboration: marketing and sales appeared first on Microsoft Dynamics 365 Blog.
The past year has presented enormous changes in both our personal and work lives. But one thing that hasn't changed is our desire for personalized service experiences and quick resolutions when we have issues. Service, which is often the face of a brand, plays a key role in what that experience looks like. That meansRead more
The post Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center appeared first on Microsoft Dynamics 365 Blog.
Microsoft Ignite kicks off in just a few days. This year's digital experience brings together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing your business today. Across three days of programmingNovember 2-4, 2021Microsoft experts will diveRead more
The post Your guide to Dynamics 365 at Microsoft Ignite 2021 appeared first on Microsoft Dynamics 365 Blog.
Today, we are excited to announce the general availability of tax calculation for Microsoft Dynamics 365. Over the past three decades, technology has made the world smaller. The steady drive of globalization and digitalization has pushed through significant headwindssuch as market protectionism, global recessions, and, most recently, a global pandemicto change the way we liveRead more
The post Tax calculation enhancements are now available for Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style. With all these changes, the need for products and services to adapt to our new norm has become more important than ever. Sales organizations need solutions that are fluid,Read more
The post 3 secrets to optimize your sales strategy appeared first on Microsoft Dynamics 365 Blog.
Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the individuals and communities they help. Although they should be treated the same way as a valued customer, in reality, they encounter less than inspiring experiences. The moment they opt-in, or donate time or money, theyRead more
The post Create a sense of purpose with hyper-personalized experiences appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Sales helps teams succeed by enabling them to build segments for use in assignment rules to ensure leads and opportunities are routed to the right sellers.
The post Automatically route deals to the right sellers by using segments in assignment rules appeared first on Microsoft Dynamics 365 Blog.
Many organizations face supply chain challenges that can be addressed through digital transformation, yet organizational limitations make this transformation difficult. Disparate and disconnected enterprise systems can prohibit companies from gaining end-to-end visibility into their supply chains, while outdated technology can create a lack of business continuity during disruptions or lead to an inability to rapidlyRead more
The post Dynamics 365 Intelligent Order Management enables fulfillment optimization and supply chain resiliency appeared first on Microsoft Dynamics 365 Blog.
Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations. New technologies and advanced analytics are reshaping field service to dramatically improve service levels, personalize the customer experience, increase productivity, and enhance perceived value. It is these differentiators thatRead more
The post Dynamics 365 Field Service named a Leader in the 2021 Gartner® Magic Quadrant™ appeared first on Microsoft Dynamics 365 Blog.
Empowering everyone to collaborate as one business, everywhere. Across industries, businesses are undergoing a once-in-a-generation shift in how, when, and where people work. This shift to flexible, hybrid work modelswith some workers on-site, others remoteis forcing many businesses to rethink how people digitally engage and collaborate with colleagues, partners, and customers in the flow ofRead more
The post Top companies share how Dynamics 365 and Teams empower employees to collaborate like never before appeared first on Microsoft Dynamics 365 Blog.
Has your perception of the cloud kept up with advancements in technology? Economic and logistic disruptions from COVID-19 have compelled most organizations to reassess whether their legacy systems can deliver on modern goals and priorities. While shifting market conditions have accelerated cloud adoption, some are still weighing the benefits. These businesses have allowed on-premises nostalgiaRead more
The post Confront the misconceptions slowing your move to Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of conversions. That world no longer exists. Eighty-one percent of consumers1 want to purchase fromRead more
The post Customer journey orchestration: The next frontier of connected experiences appeared first on Microsoft Dynamics 365 Blog.
The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regardit tested our capacity to come together and innovateand frankly, we soared on so many levels. In a blink ofRead more
The post The importance of empathy in customer service appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 is merging all human resources capabilities and enhancements onto the same infrastructure. Here are some frequently asked questions and answers to help with the transition.
The post Merging of HR offerings brings capabilities together for customers appeared first on Microsoft Dynamics 365 Blog.
Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft Dynamics 365 is helping organizations meet this challenge by connecting and unifying commerce and marketing activities. By bringing together solutions such asRead more
The post Deliver personalized digital customer engagement with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
We are thrilled that Gartner has recognized Microsoft as a Leader in the 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises for Microsoft Dynamics 365. Dynamics 365 Supply Chain Management and Dynamics 365 Finance offer businesses two standardized enterprise resource planning (ERP) capabilities on a composable ERP platform, functioning as stand-alone solutions or asRead more
The post Gartner® Recognizes Microsoft as a Leader in the 2021 Gartner Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises appeared first on Microsoft Dynamics 365 Blog.
For our customers using the client for Finance and Operations apps, we're retiring the WS-Federation authentication protocol and replacing it with industry standard OpenIdConnect OAuth security protocol.
The post Finance and Operations authentication upgraded to OpenIDConnect appeared first on Microsoft Dynamics 365 Blog.
Businesses are moving away from rigid and monolithic solutions towards agile business applications that can be deployed quickly, integrated seamlessly with other existing systems, and can collect and unify extensive amounts of data from various touchpoints unlocking siloed data. According to Forrester, siloed data inhibits organizations from creating a comprehensive profile of customer needs, aRead more
The post Dynamics 365 Intelligent Order Management accelerates adaptability appeared first on Microsoft Dynamics 365 Blog.
For organizations to thrive in the modern environment, they need to innovate, and innovation takes time. Leaders that expect teams to be innovative without creating time for the innovation process will likely be disappointed by the results. But how can teams deliver more with less? One possible opportunity for finance leaders is to leverage intelligentRead more
The post How finance leaders can leverage intelligent automation to unleash innovation appeared first on Microsoft Dynamics 365 Blog.
Download Field Service mobile app in a day training to learn how to set up, use, and configure the Dynamics 365 Field Service mobile app.
The post Download the training module for Field Service (Dynamics 365) mobile app appeared first on Microsoft Dynamics 365 Blog.
Data is everywhere, data is decision making power The emergence of data is changing the way organizations do business. From our mobile devices to our machinery, everyday activities and interactions create trillions of data points generated by inanimate objects. Unfortunately, data is often stored across disparate systems depriving organizations of access to valuable information andRead more
The post Power Apps and Dynamics 365 Guides brings data to frontline workers appeared first on Microsoft Dynamics 365 Blog.
Using dynamic field match in Assignment Rule for routing leads helps reduce the effort of having to write and maintain multiple static rules.
The post Route leads with dynamic assignment rules appeared first on Microsoft Dynamics 365 Blog.
The Dynamics 365 media and entertainment accelerator empowers partners and developers serving the media industry to adopt cloud workflows to address migration challenges.
The post Virtual live events and cloud-enabled content workflows now supported in Dynamics 365 media and entertainment accelerator appeared first on Microsoft Dynamics 365 Blog.
Across every industry, we're all navigating the new world of hybrid work. Together, we're building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can't let flexibility turn into separate, disjointed work effortsthey must enable the entire organization to operate as one business, everywhere. With Dynamics 365 + Microsoft Teams, we'reRead more
The post Four essentials to collaborate as one business, everywhere appeared first on Microsoft Dynamics 365 Blog.
Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers' expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift in both customer behavior and expectations. With lives upended and livelihoods being affected around the world, consumers have been forcedRead more
The post Make every interaction count with customer journey orchestration appeared first on Microsoft Dynamics 365 Blog.
The August release of Dynamics 365 education accelerator includes updated data model and sample apps that can help partner ISVs continue to build and deliver solutions for schools and universities.
The post Dynamics 365 education accelerator helps partners deliver solutions for educators and students appeared first on Microsoft Dynamics 365 Blog.
Today we are excited to announce the general availability of Microsoft Dynamics 365 Intelligent Order Management, a cloud-based solution that helps accelerate omnichannel transformation from order intake through orchestration to fulfillment. Increasingly, consumers expect seamless omnichannel buying and after-purchase experiences with multiple fast delivery options. Companies are responding to this challenge by adopting solutions toRead more
The post Dynamics 365 Intelligent Order Management is now generally available appeared first on Microsoft Dynamics 365 Blog.
Human interaction is at the cornerstone of every experience and today's world has dramatically shifted what that means. Customers expect each touchpoint with businesses to be authentic, timely, and efficient, which has led to a rapid acceleration of customer engagement tools. Perhaps most important is customer service scenarios, where businesses must act on customer feedbackRead more
The post Deliver authentic customer service with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers andRead more
The post Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer appeared first on Microsoft Dynamics 365 Blog.
Today’s consumers want the flexibility to buy and fulfill where, when, and how they choose. As retailers have expanded on purchasing options for customerslike buy online pick up in-storethey have quickly gone from value adds or differentiators, to baseline customer expectations. For many retailers, enabling omnichannel experiences is not only a means to grow; itRead more
The post Exceed customer expectations with seamless and unified commerce experiences appeared first on Microsoft Dynamics 365 Blog.
The lead routing capability available for Preview in Dynamics 365 Sales automates the distribution of incoming leads to sellers and teams, ensuring that leads are consistently assigned based on repeatable rules.
The post Automated lead routing (preview): Right salesperson, right time, more sales appeared first on Microsoft Dynamics 365 Blog.
In a world where efficiency is more important than ever, companies are turning to new ways to unlock actionable insights to improve their businesses from the massive amounts of data they manage across their many data silos. This move to a new breed of "data-first" applications, which we introduced for other business processes through appsRead more
The post Microsoft acquires Suplari to strengthen business insight for finance and procurement leaders appeared first on Microsoft Dynamics 365 Blog.
You have probably heard of Connected Field Service as a buzzword these days, but some of you may still wonder what it actually entails. Field service management (or FSM) typically refers to the management of a company's resources employed at or en route to the client's location.1 FSM typically involves the installation, service, maintenance, orRead more
The post Transforming service operations with Connected Field Service appeared first on Microsoft Dynamics 365 Blog.
Support for custom fiscal periods improves the accuracy of forecast comparisons so that sales teams have better visibility into their revenue targets and sales progress.
The post Tracking forecasts to your company’s fiscal calendar just got easier appeared first on Microsoft Dynamics 365 Blog.
Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we've had to change the way we do business. As we start to emerge from the pandemic's isolation and restrictions, we're entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successfulRead more
The post Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing appeared first on Microsoft Dynamics 365 Blog.
The enhanced deal manager workspace allows sellers to get a full view of their pipeline, quickly gather context and take action, collaborate with their colleagues, and work the way they want to work.
The post Improve seller productivity with the deal manager experience appeared first on Microsoft Dynamics 365 Blog.
The new unified routing capabilities in Dynamics 365 Customer Service allows organizations to implement incremental improvements without having to completely overhaul routing and assignment procedures all at once.
The post How to approach your routing and assignment transformation with unified routing appeared first on Microsoft Dynamics 365 Blog.
On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment toRead more
The post 2021 release wave 2 plans for Dynamics 365 and Power Platform now available appeared first on Microsoft Dynamics 365 Blog.
Today at Microsoft Inspire, we shared some of the exciting updates we've made to the Business Applications ISV Connect program, all of which are designed to enable innovation and growth by making it easier for you to build and sell with Microsoft. Beginning this fall, the ISV Connect program will offer enhanced benefits that areRead more
The post Innovate and grow with the simplified Business Applications ISV Connect program appeared first on Microsoft Dynamics 365 Blog.
Today at Microsoft Inspire, partners and customers will learn how the Microsoft cloud can help them navigate their transformation journey, make the shift to hybrid work, innovate everywhere across their organization, and build it all on a foundation of trust and security. We’ll also share how partners can capitalize on the opportunities ahead of usRead more
The post Bring Dynamics 365 into the flow of work with Teams—at no additional cost appeared first on Microsoft Dynamics 365 Blog.
To help simplify the Dynamics 365 Fraud Protection integration process, we have added a guided experience.
The post Use guided integration to set up Fraud Protection for your business appeared first on Microsoft Dynamics 365 Blog.
Today, we're announcing that use rights for Dynamics 365 Field Service (on-premises) will be retired on June 30, 2022. If your organization is currently using an on-premises version, this blog post gives you information to help you understand and plan for this change.
The post Dynamics 365 Field Service (on-premises) use rights to retire on June 30, 2022 appeared first on Microsoft Dynamics 365 Blog.
Today, consumers are demanding more products and services from retailers in a rapidly evolving number of delivery modes. At the same time, retailers are increasingly asking, "how can we go faster" as they work to refine their retail playbook. To meet the demands of the future of their businesses, retailers must consider how to leverageRead more
The post Intelligent Order Management partners with leading service providers to optimize order management appeared first on Microsoft Dynamics 365 Blog.
As we've learned over the past year, building a resilient supply chain is more important than ever. 94 percent of Fortune 1000 companies have reported supply chain disruptions due to the COVID-19 pandemic. Meanwhile, nearly two-thirds of C-suite executives at manufacturing companies said their company either had no formal strategy or were taking an ad-hocRead more
The post Dynamics 365 and EY India helps Wonder Cement build a resilient supply chain appeared first on Microsoft Dynamics 365 Blog.
Unified Service Desk for model-driven apps provides a configurable framework that allows you to build applications that give call center agents a unified view of customer data. Unified Service Desk version 4.2, generally available since June, enables you to host web applications using Microsoft Edge WebView2 Process based on the Chromium open-source framework, as wellRead more
The post Host web apps using Microsoft Edge WebView2 Process in Unified Service Desk 4.2 appeared first on Microsoft Dynamics 365 Blog.
The last few decades have seen monumental change in the retail industry. Specifically, technology has untethered the shopper from the store and allowed retail to take place anywhere, at any time. When viewed through hindsight, these changes occurred just in time, for without the e-commerce revolution during the past two decades, retailers would have facedRead more
The post 4 post-pandemic retail trends appeared first on Microsoft Dynamics 365 Blog.
In today's fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments. Companies worldwide are fast realizing the costly consequences of not having robust business continuity plans and remote-capable tools especially in times ofRead more
The post Accelerate time to market with Dynamics 365 Remote Assist for HoloLens 2 appeared first on Microsoft Dynamics 365 Blog.
Online fraud increased significantly during the recent pandemic and economic downturn, with losses of an estimated $12 billion worldwide.1 To ensure continuous protection, organizations need modern solutions to protect from a range of fraudfrom payment fraud, bots, account takeover, and returns and discounts fraud. We are partnering with Worldline, the European leader in the paymentsRead more
The post How Microsoft Dynamics 365 Fraud Protection helps Worldline combat fraud appeared first on Microsoft Dynamics 365 Blog.
The ongoing global pandemic has permanently changed our livesfrom how we interact, where we work, and how we work. If there's one major takeaway we've learned from the continuously evolving macroeconomic climate, it's that efficient, reliable, and timely service delivery has become more critical than ever. The sophisticated, often complex machinery and equipment that keepRead more
The post Driving empathetic, connected service experiences with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
In the last year, business travel and face-to-face meetings have reduced significantlybut global workforces are busier than ever. The pace of selling has sped up during the pandemic, and the common pain points sellers face have become exacerbated as they juggle more responsibilities and obligations across work, home, and multiple time zones. Sellers need toRead more
The post Enable productivity with native mobile experiences optimized for sellers appeared first on Microsoft Dynamics 365 Blog.
Migrating your on-premises business applications to the cloud can be like building your very own dream home. It's incredibly exciting and will be perfect for your unique needs but can feel daunting when going at it alone. Ensuring you have a strong plan is crucial. Let's explore this metaphor a bit more as we examineRead more
The post 3 aspects to consider when migrating to Dynamics 365 in the cloud—it’s like building your next dream house appeared first on Microsoft Dynamics 365 Blog.
Organizations have an increasing demand to automate standard business processes and provide more convenient interactions to their staff. With robotic process automation and Microsoft Power Automate, businesses gain efficiency and accuracy by using an experience to automate repetitive processes in Dynamics 365. Read a related blog post: Enhance workplace automation with prebuilt RPA templates forRead more
The post Run quality assurance automatically with robotic process automation appeared first on Microsoft Dynamics 365 Blog.
In today's digital landscape, sellers face new changes at a rapid pace, making it more important than ever to be equipped with the right information when connecting with customers. The sales journey is like a game of strategyyou have to carefully deliver the right details at the right time in order to successfully provide greatRead more
The post Empower seller excellence with customer feedback solutions appeared first on Microsoft Dynamics 365 Blog.
Accurate sales forecasts keep sales managers happy and keep your company on track to meet its revenue goals. Previously, when you needed to adjust a forecast in Microsoft Dynamics 365 Sales, you had to start over from scratch, and then make the edits you needed. In Dynamics 365 Sales 2021 release wave 1, we releasedRead more
The post Save time by cloning sales forecasts in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.
For many businesses, success increasingly depends on having the agility to innovate and adapt to rapid change, responding to customer needs, competitive pressure, and industry trends. But this is a difficult challenge when employees are buried in time-consuming busywork like repetitive tasks or complex processes. That's why we are dedicated to helping organizations like yoursRead more
The post Enhance workplace automation with prebuilt RPA templates for Dynamics 365 (preview) appeared first on Microsoft Dynamics 365 Blog.
"What kind of cool opportunities are there in the research and education space and how can we leverage that technology?" These were the types of questions that educators at Northeastern University asked themselves when looking for solutions to provide unique, immersive experiences for their students. Education and experiential learning have seen incredible value in theRead more
The post Northeastern University uses Dynamics 365 Guides mixed reality to deliver experiential learning appeared first on Microsoft Dynamics 365 Blog.
We have made the decision not to invest in transitioning the Russian payroll capabilities in Dynamics AX 2012 R3 over to Dynamics 365. However, we’ll continue to support existing Russian payroll capabilities for organizations on an Enhancement Plan during the mainstream support and extended support through October 12, 2021 and January 10, 2023, respectively. ForRead more
The post Update for our customers using Russian payroll capabilities of Dynamics AX 2012 R3 appeared first on Microsoft Dynamics 365 Blog.
Most companies use sales pipeline data to gauge a very generalized picture of future sales. But imagine if your company’s data was accurate enough to predict next month's revenue within a few cents? If an organization can standardize on top-performing sales processes and establish an accurate, targeted picture of the customer, pipeline data becomes far more reliableand future sales become far moreRead more
The post Bring predictability to your revenue pipeline with Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.
The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it's hard to imagine things going back to the way they once were. As organizations work toRead more
The post Build differentiated SaaS apps with Microsoft Industry Clouds appeared first on Microsoft Dynamics 365 Blog.
Change is not always easy. Economic disruptions from COVID-19 have compelled most organizations to assess whether their legacy systems, processes, and infrastructure can provide the necessary agility to remain competitive. While shifting market conditions have accelerated cloud adoption, some are still weighing migration costs, complexities, and risks against the benefits. There are many reasons toRead more
The post 3 resources that advance your on-premises migration to Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
Many of the forces driving rapid change in B2C commerce are now propelling transformation in the B2B space. Buyers of all types demand an easy, convenient online shopping experience, a requirement that has been accelerated by the pandemic and as Millennials take the decision-making reins. Over time, the demand for an omnichannel, user-centric e-commerce experienceRead more
The post 5 trends transforming B2B buying and e-commerce appeared first on Microsoft Dynamics 365 Blog.
Did you know that mixed reality business applications like Microsoft Dynamics 365 Remote Assist on HoloLens 2 can help reduce waste from a lean management perspective? We invited Six Sigma Black Belt and Kaizen expert Laura Riley, Senior Business Program Manager from the Microsoft Cloud Operations and Innovations team to share her perspective on howRead more
The post Mixed reality meets lean management: how Dynamics 365 Remote Assist streamlines Microsoft datacenter operations appeared first on Microsoft Dynamics 365 Blog.
Microsoft Build is just around the corner! To help you make the most of the three-day digital event, we've rounded up some must-see sessions and speakersmore than two dozen technical sessions to help developers across roles and skill levels create amazing experiences with Microsoft Power Platform and Microsoft Dynamics 365.
The post Your guide to Dynamics 365 and Power Platform at Microsoft Build appeared first on Microsoft Dynamics 365 Blog.
Today, companies operate facilities and warehouses in multiple locations, across regions, and across time zones to meet consumer demand in the best way possible. Warehouses and manufacturing facilities are spread out to match global operations with shipping needs. Therefore, any supply chain solution that supports warehouse and manufacturing facilities needs to provide a high levelRead more
The post Enable business resilience with cloud and edge scale units in Dynamics 365 Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.
Today marks the preview release of Microsoft Dynamics 365 Intelligent Order Management, a new application that enables organizations to consistently deliver on order promises by proactively overcoming disruptions. Now, your organization can intelligently orchestrate fulfillment and automate it with a rule-based system that leverages real-time inventory and AI. In addition, you can adapt quickly toRead more
The post Microsoft Dynamics 365 Intelligent Order Management Preview now available appeared first on Microsoft Dynamics 365 Blog.
Customer service managers are constantly searching for more efficient ways to streamline management of incoming service requests, and the backbone of any customer service center operation is routing and assigning cases efficiently. Connecting customers to the agent most qualified to resolve their issue is a foundational element of improving customer satisfaction. Organizations typically use queue-basedRead more
The post Increase customer satisfaction and agent productivity with unified routing appeared first on Microsoft Dynamics 365 Blog.
We have seen a breakthrough year for Microsoft Dynamics 365 and Microsoft Power Platform. Across industries and around the world, we're seeing companies leveraging Dynamics 365 to create impact faster, break down barriers, adapt to a rapidly changing environment, and innovate across their business. Dynamics 365 continues to grow quickly, with 45 percent revenue growthRead more
The post Accelerating business transformation with Dynamics 365 and Microsoft Power Platform appeared first on Microsoft Dynamics 365 Blog.
Identity authentication is a crucial part of any fraud protection and access management service. That is why Microsoft Dynamics 365 Fraud Protection and Microsoft Azure Active Directory work well together to provide customers a comprehensive authentication seamless access experience. In this blog of our fraud trend series, we explore how proper authentication prevents fraud andRead more
The post Fraud trends part 4: balancing identity authentication with user experience appeared first on Microsoft Dynamics 365 Blog.
All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today's challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences from the companies they interact with and companies that deliver superior experiences build strong bonds withRead more
The post Microsoft Dynamics 365 Marketing customer journey orchestration preview now available appeared first on Microsoft Dynamics 365 Blog.
As the pace of manufacturing accelerates to meet demands across global customers, organizations are struggling to rapidly train and upskill workers on factory lines and the production floor. In fact, up to 2.4 million U.S. manufacturing jobs could remain unfilled between 2018 and 2028 due to this challenge.1 Today we're introducing an exciting update toRead more
The post Improve on-the-job guidance with Dynamics 365 Guides and Azure Object Anchors appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that displays service-level agreement (SLA) milestones for service cases or any SLA-enabled entity. The new timer addresses key feedback that we received from our customers. The timer is optimized to display SLA metrics, and it supports the display of multiple SLARead more
The post Improved SLA timer control helps agents track KPIs appeared first on Microsoft Dynamics 365 Blog.
It's amazing how much change we've seen across the world in a year. One year ago, all of us were adapting to a world in lockdown. At today's Microsoft Business Applications Summit, the worldwide community comes together still dealing with the ongoing effects of the COVID-19 pandemic. Even as challenges continue to reverberate across industriesfromRead more
The post Live from Microsoft Business Applications Summit 2021: Moving forward faster, together appeared first on Microsoft Dynamics 365 Blog.
Even with 195 countries across the globe, today, our world can feel like a small place. We live in a time when you can instantaneously communicate with people who are on the other side of the planet. The digitalization of commerce means that we can quickly buy goods from all over the world. And withRead more
The post Reduce complexity across global operations with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
Later this year, Microsoft will launch a new Publisher program to modernize our Dynamics 365 Business Central ISV approach to support a cloud-first strategy. This new approach will ensure all future customers can choose Dynamics 365 Business Central online, while also finding the right apps on Microsoft AppSource to meet their unique requirements. This changeRead more
The post New Microsoft Dynamics 365 Business Central Publisher program coming in 2021 appeared first on Microsoft Dynamics 365 Blog.
If you haven't registered for Microsoft Business Applications Summit, now's the perfect time to sign up and explore the full line-up of learning sessions, featured speakers, Q&A sessions, and networking opportunities. The packed line-up will stream to you live and on-demand, at no cost, on Tuesday, May 4, 2021, starting at 7:30 AM Pacific Time.Read more
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If small and midsized businesses (SMBs) have one thing in common, it is that they are all unique. Differentiate or fail is especially true when it comes to small and midsized business strategy. The secret sauce is what helps leaders of these companies blaze new trails and disrupt industries with innovative products and services. However,Read more
The post Success for small and midsized businesses requires agility appeared first on Microsoft Dynamics 365 Blog.
The Field Service (Dynamics 365) mobile app helps your frontline workers manage and complete their service tasks while onsite at a job. The mobile app enables them to view their daily schedule, complete inspections, bill for products and services, send reports to customers, and submit their time-off requests. The Field Service (Dynamics 365) mobile appRead more
The post 5 tips for implementing the Field Service (Dynamics 365) mobile app appeared first on Microsoft Dynamics 365 Blog.
In today's complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues. 2021 release wave 1 for Microsoft Dynamics 365 continues our commitment to continuously deliver capabilities that help you adapt to rapid change in your industry, innovate and solve challengesRead more
The post Highlights from 2021 release wave 1 for Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
