Biometric security solution streamlines customer engagements and protects interactions in every channel. We look at how integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform helps enhance customer experiences and improve fraud prevention.
The post The AI-powered contact center, part 4: Enhance contact center security with biometric authentication appeared first on Microsoft Dynamics 365 Blog.
Within the context of DOPs, we are pleased to share the results of a recently commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Microsoft. The study examines the potential return on investment (ROI) that enterprises may realize by deploying Microsoft Dynamics 365 Finance.
The post The Total Economic Impact of Dynamics 365 Finance appeared first on Microsoft Dynamics 365 Blog.
With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conversational AI tooling covering the needs of use cases, from the simplest chatbot to the most complex, hyper-personalized digital experience. From no-code and low-code to pro-code, we look at when to choose each solution.
The post The AI-powered contact center, part 3: Build powerful conversational AI solutions appeared first on Microsoft Dynamics 365 Blog.
To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. We look at the vital role of conversational IVRs in the digital contact center, and how the Microsoft Digital Contact Center Platform helps organizations engage customers in their channel of choice while increasing self-service.
The post The AI-powered contact center, part 2: Achieve superior self-service voice support appeared first on Microsoft Dynamics 365 Blog.
Effective October 1, 2022, you will no longer be able to use Basic authentication to connect to Microsoft Exchange Online. If your organization uses server-side synchronization or the deprecated Dynamics 365 Email Router, you should find out now whether you need to prepare for the change.
The post Exchange Online Basic authentication is going away: What you need to know appeared first on Microsoft Dynamics 365 Blog.
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave: CRM Suites, Q3 2022. What makes Dynamics 365 different for our customers? Here are seven key insights we have heard over the past year.
The post Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022 appeared first on Microsoft Dynamics 365 Blog.
Today's customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help. That's why weRead more
The post The AI-powered contact center, part 1: Create engaging digital experiences appeared first on Microsoft Dynamics 365 Blog.
At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the "Godfather of CRM" and has written a book, CRM at the Speed of Light, and I were chatting about the state of customer relationship management (CRM) market and the innovations in the last 20 years. One areaRead more
The post Supercharge your CRM with Microsoft Viva Sales—Now in preview appeared first on Microsoft Dynamics 365 Blog.
