The Apple Messages for Business channel is now available in Dynamics 365 Customer Service as part of our digital messaging offer, helping you reach even more customers.
The post Apple Messages for Business channel added to Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is more than 30 minutes. All the agents are busy handling the holiday spike in call volume.
The post Call overflow management: A gift to callers and agents this holiday season appeared first on Microsoft Dynamics 365 Blog.
Detours in the Warehouse Management mobile app in Dynamics 365 Supply Chain Management allow a worker to temporarily jump into another flow and come back to exactly where they were to continue the interrupted process. We have enhanced the detour feature to enable the system to fetch data related to the current task automatically, and then use the data in the detour flow.
The post Improve worker efficiency with automatic detour lookups in the Warehouse Management mobile app appeared first on Microsoft Dynamics 365 Blog.
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it's easier than ever to find and customize the historical analytics you need to identify key areas for improvement.
The post Discover new ways to analyze your Customer Service data appeared first on Microsoft Dynamics 365 Blog.
Earlier this week, we announced the Microsoft Supply Chain Platform. At the core of the Supply Chain Platform is the Microsoft Supply Chain Center, which introduces a ready-made command center for users to manage disparate supply chain data.
The post Introducing Microsoft Supply Chain Platform—an open, flexible, collaborative, and secure platform appeared first on Microsoft Dynamics 365 Blog.
With Microsoft Dynamics 365 Customer Service 2022 release wave 2, we've supercharged the humble bookmark. It's no longer just a way to easily get back to your favorite analytics dashboards. Now you can use bookmarks to get back to your personalized views of those dashboards, no cape needed.
The post Save personalized views of Customer Service dashboards as report bookmarks appeared first on Microsoft Dynamics 365 Blog.
In today's business environment, efficiency is paramount for seller productivity. Sales teams must achieve more with less. Sellers are looking for tools to reduce the time-stealing work that gets in the way of engaging with customers. They need to keep focused and move from one call to the next with ease.
The post Boost seller productivity with embedded Teams calls and conversation intelligence appeared first on Microsoft Dynamics 365 Blog.
Understanding risk enables businesses to take proactive actions to balance cost and resilience as they optimize their supply chains. The new supply risk assessment workspace in Microsoft Dynamics 365 Supply Chain Management helps supply managers understand the risk of encountering sourcing shortages and delays.
The post Assess supply chain risk more easily in new workspace appeared first on Microsoft Dynamics 365 Blog.
We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 365 Customer Service suite. The unified admin center simplifies setup tasks with a step-by-step guided experience to help admins easily onboard customer service channels.
The post Improve admin productivity with guided Customer Service channel setup and settings search appeared first on Microsoft Dynamics 365 Blog.
Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-class customer engagement experience, around the clock and across the globe, large organizations rely on multiple vendors and expert pools.
The post Use percentage-based routing to load-balance customer service requests appeared first on Microsoft Dynamics 365 Blog.
