Try the agent call quality survey in Dynamics 365 Customer Service to swiftly identify and respond to any issues impacting the agent experience.
The post Try the agent call quality survey in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.
The post Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains appeared first on Microsoft Dynamics 365 Blog.
The introduction of the Automatic re-waving of shipment lines failed to be allocated is solving issue where failed lines needed to be handled manually in the “Maintain shipments” form. This feature empowers warehouse managers to schedule checks for incomplete shipments to be re-waved and completed. In the past, this would have been a manual task for a warehouse manager to manage, actively going through a list of incomplete shipment lines and manually reprocessing them for the shipments to be completed. This process was time-consuming every time an exception happened, and lines did not manage to allocate inventory.
A scenario where this could occur would be if inventory levels in a specific picking location were not available. If that was the case, the system would previously add that failed shipment to a list of incomplete shipments, which a warehouse manager would then have to manually manage.
The post Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines. appeared first on Microsoft Dynamics 365 Blog.
At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.
The post Microsoft unveils AI features for manufacturers at Hannover Messe 2024 appeared first on Microsoft Dynamics 365 Blog.
We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. This integration equips organizations with a comprehensive approach that harmonizes service delivery with financials, resources, and inventory management. It also equips frontline workers with modern tools, ensuring exceptional service from the outset. Let’s explore the advantages that this seamless integration provides.
The post Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central appeared first on Microsoft Dynamics 365 Blog.
Today, we’re announcing the first pricing update for Microsoft Dynamics 365 in more than five years.
The post New pricing for Microsoft Dynamics 365 effective October 2024 appeared first on Microsoft Dynamics 365 Blog.
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
The post 2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform appeared first on Microsoft Dynamics 365 Blog.
In the relentless pursuit of streamlining warehouse operations and empowering organizations to achieve more, perfecting the receiving process is a cornerstone. This blog post delves into the transformative role of Dynamics 365 SCM Warehouse Management’s feature “Deferred Processing”, a strategic framework designed to increase operational efficiency by effectively deferring work creation, allowing rapid registration of incoming inventory without waiting for each put-away work to be generated.
The post Unleashing the Power of Deferred processing receiving in Dynamics 365 SCM (supply chain management) Warehouse Management appeared first on Microsoft Dynamics 365 Blog.
Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time. Today, we’re announcing new experiences for Microsoft Dynamics 365 that help professionals across business functions to collaboratively solve challenges, streamline workflows, and focus on what matters most—key factors for transformative customer experiences.
The post New Microsoft Dynamics 365 and Microsoft Copilot innovation for supply chain, sales, and service join the 2024 release wave 1 appeared first on Microsoft Dynamics 365 Blog.
In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisfaction and operational prowess. This blog exploration delves into Dynamics 365 SCM Warehouse Management’s transformative role in enhancing customer return receiving process, showcasing a strategic framework that promises elevated customer experience and operational efficiencies.
The post Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. Complete Work Order by Status, allows field service organizations to use a booking status to indicate if further work is required to complete a work order. Complete Booking While Preserving End-Time, ensures that when a booking is marked as completed by someone other than the assigned resource, the end-time value will no longer automatically update to the current timestamp.
The post Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service appeared first on Microsoft Dynamics 365 Blog.
At Microsoft, trust is the foundation of everything we do. As more organizations adopt Copilot in Dynamics 365 and Power Platform, we are committed to helping everyone use AI responsibly.
The post Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform appeared first on Microsoft Dynamics 365 Blog.
In the ever-evolving landscape of generative AI, a copilot isn't just a companion that makes tasks that you’re already doing at work easier, but it's quickly becoming a transformative force reshaping the very core of how things are done.
The post Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices.
The post Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile appeared first on Microsoft Dynamics 365 Blog.
Today, we are announcing the deprecation of Dynamics 365 Project Service Automation or PSA 3.x.
The post Announcing End of Life for Dynamics 365 Project Service Automation appeared first on Microsoft Dynamics 365 Blog.
The tax calculation functionality of Dynamics 365 offers highly flexible and powerful tax determination and calculation capabilities right out of the box.
The post Discover the Advantages of the Universal Tax Rate API for Simplified Tax Calculations in Microsoft Dynamics 365 Finance and Supply Chain Management applications appeared first on Microsoft Dynamics 365 Blog.
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved. Instead, they aim to deliver personalized, fast service experiences at every touchpoint through all engagement channels.
The post Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024 appeared first on Microsoft Dynamics 365 Blog.
In today's fast-paced business landscape, efficient project planning and insightful execution are essential for success.
The post Ready to elevate your project management game? Unlock Efficiency and Insight using Copilot for project in Dynamics 365 Project Operations appeared first on Microsoft Dynamics 365 Blog.
Performance evaluation has been revolutionized by technology, extending its reach to the individual level. Consider health apps on your smartphone. They gather data breadcrumbs from your daily activities, providing analysis of your movement patterns. This isn’t a generic data compilation, but a near-accurate reflection of your physical activity during a specific period.
In the future, it’s conceivable that these apps might be equipped with an AI companion, or Copilot, to guide your next steps based on your past activities. It could suggest rest days or additional exercise to help you achieve your personal health goals.
This concept of performance evaluation based on collected data is the bedrock of process mining and process comparison. Our Copilot functionality adds a layer of assistance, enabling you to make informed decisions about your warehouse operations.
In this context, Copilot can help you optimize warehouse processes. It can identify bottlenecks in certain processes or compare different methods to achieve the same goal, empowering you to choose the most optimal method for your specific case.
In this blog, we’ll explore the essence of this feature, its intended audience, and how and why you should leverage it for your warehousing operations.
The post Process Advisor for Supply Chain and Warehousing. appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Commerce is a comprehensive omnichannel solution that empowers retailers to deliver personalized, seamless, and differentiated shopping experiences across physical and digital channels. In the 2024 release wave 1, Dynamics 365 Commerce continues to innovate and enhance its capabilities to improve store associate productivity and meet the evolving needs of customers and businesses. Here are some of the highlights of the new features coming soon:
The post Empowering Business innovation for modernizing Retailers and manufacturers with Copilot: Unleashing Dynamics 365 Commerce investments for 2024 Wave 1 appeared first on Microsoft Dynamics 365 Blog.
We’re announcing the public preview of Microsoft Copilot for Finance, a game-changer for finance professionals and the newest role-based extension of Microsoft Copilot. Microsoft Copilot for Finance is a momentous leap forward, specifically crafted to revolutionize the daily grind of well-known financial processes.
The post Introducing Microsoft Copilot for Finance: Transform finance with next-generation AI in Microsoft 365 appeared first on Microsoft Dynamics 365 Blog.
We're excited to announce that Dynamics 365 Business Central will soon offer new sustainability features that will help you comply with the latest standards and best practices, as well as drive positive changes for your business and the environment.
The post Sustainability in Dynamics 365 Business Central: A New Way to Measure and Manage Your Environmental Impact appeared first on Microsoft Dynamics 365 Blog.
Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requests, and provide personalized support.
The post Use Microsoft Copilot for Service with your external CRM appeared first on Microsoft Dynamics 365 Blog.
The unveiling of the D365 Warehouse Mobile App's latest iteration, version 2.1.23, marks a notable advancement in warehouse management technology. It introduces a range of upgraded features aimed at enriching user interaction and optimizing processes. Notably, this update prioritizes authentication, stability, and user-friendliness, addressing the intricate challenges faced by businesses aiming to refine their warehouse management.
The post Optimizing Warehouse Management: Unveiling the Power of D365 Warehouse Mobile App Version 2.1.23 appeared first on Microsoft Dynamics 365 Blog.
In the ever-growing world of Microsoft Dynamics 365 Sales, there is always a host of capabilities that could be enabled to support sellers, complemented by monthly releases packed with innovations.
The post Dynamics 365 Sales: Enhanced overview for tracking features & settings appeared first on Microsoft Dynamics 365 Blog.
In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers' expectations and staying relevant.
The post Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories appeared first on Microsoft Dynamics 365 Blog.
Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated.
The post Build your Copilot testing strategy in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
With Microsoft Dynamics 365 Business Central and Microsoft 365, businesses can establish a unified experience where data seamlessly connects with productivity apps including Microsoft Excel, Microsoft Outlook, and Microsoft Teams. This connectivity ensures that employees can access timely information, gain valuable insights, and collaborate directly within the tools they use daily—all without the need to switch between applications.
The post Microsoft Dynamics 365 Business Central and Microsoft 365: Connect data to the tools where work is done appeared first on Microsoft Dynamics 365 Blog.
We are announcing the public preview of the Human Resources app for Dynamics 365 Human Resources on Finance and Operations environments.
The post Manage time off requests with Human Resources app for Microsoft Teams appeared first on Microsoft Dynamics 365 Blog.
According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity. We are pleased to share the results of a December 2023 Forrester Consulting Total Economic ImpactTM (TEI) Study commissioned by Microsoft.
The post Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service appeared first on Microsoft Dynamics 365 Blog.
A guide for sales managers and sellers who want to improve their customer engagement and collaboration with multiple sequences now available across Dynamics 365 Sales.
The post Support parallel working with multiple sequences in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.
If you’re a partner or an Independent Software Vendor (ISV) looking to expand your reach through localization and translation, look no further than Dynamics 365 Translation Service (DTS).
The post Translating Dynamics 365 Products with Dynamics 365 Translation Service appeared first on Microsoft Dynamics 365 Blog.
On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements.
The post 2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available appeared first on Microsoft Dynamics 365 Blog.
In this blog, we discuss how the shift to cloud solutions empowers organizations to tackle challenges and thrive in a demanding era. Learn more about Microsoft's “Accelerate, Innovate, Move” (AIM) program for a smooth cloud transition.
The post Embrace cloud migration with Microsoft Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention. With these challenges top of mind, we have continually invested in Microsoft Dynamics 365 Field Service as a solution to meet the growing requirements of field service management (FSM) operations.
The post Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle appeared first on Microsoft Dynamics 365 Blog.
The world of e-commerce has undergone a massive transformation over the past few years, and it’s all thanks to the revolutionary concept of composable commerce. This approach has taken the industry by storm, and it’s not hard to see why. Composable commerce is versatile, scalable, and innovative approach, allowing businesses of all sizes to provide exceptional customer experiences across various platforms and devices.
The post The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived! appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Customer Insights and Dynamics 365 Marketing are coming together as one offering named Dynamics 365 Customer Insights, an AI driven solution which revolutionizes your customers’ experiences.
The post Transition to real time journeys – the time is now appeared first on Microsoft Dynamics 365 Blog.
Generative AI capabilities are rapidly changing the customer service space. You can use Copilot in Dynamics 365 Customer Service today to help agents save time on case and conversation summarization as these features do not require your organization’s support knowledge. However, before agents can use Copilot to answer questions and draft emails, you need to
The post Knowledge management best practices for Copilot ingestion appeared first on Microsoft Dynamics 365 Blog.
