Last April I shared that Microsoft is working on an initiative that encourages partners to invest in a cloud-first strategy. Today, we are excited to announce that the Business Central Universal Code initiative went into effect with the launch of Dynamics 365 Business Central 2022 release wave 2.
The post The Dynamics 365 Business Central Universal Code initiative is live appeared first on Microsoft Dynamics 365 Blog.
As the world started unwinding from the pandemic, Sarah joined thousands of travelers in booking flights for a long-planned vacation. Realizing she forgot to add her food preferences, she immediately opened a chat on the airline portal.
The post Queue overflow management keeps customers happy during peak demand appeared first on Microsoft Dynamics 365 Blog.
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in Microsoft Dynamics 365 Customer Service, your call center can reduce the number of queues it operates, improve agents' productivity, and increase customers' satisfaction.
The post Skill-based routing and one-stop user management help you keep up with customer service demands appeared first on Microsoft Dynamics 365 Blog.
Accounts Payable teams around the globe spend hours processing invoices that come from different channelsfax, mail, email, handwritten, and electronic data interchange (EDI). The sheer volume of invoices is a difficult burden to overcomeand the number grows exponentially with the number of office locations.
The post Automate your Accounts Payable process with invoice capture appeared first on Microsoft Dynamics 365 Blog.
We are excited to announce that Microsoft Dynamics 365 Supply Chain Management can now display product names and descriptions in your users' preferred languages.
The post New localized product information improves productivity and order accuracy appeared first on Microsoft Dynamics 365 Blog.
Learn about the latest trends shaping CX todayand tomorrowwith Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft.
The post Evolve your CRM at Customer Experience Reimagined appeared first on Microsoft Dynamics 365 Blog.
To be effective, your sales team has to trust that the leads they're getting are of good quality and that someone else isn't working on them. If your sellers are calling leads that are assigned to another salespersonor that aren't realthey're wasting time.
The post Duplicate lead detection increases sellers’ productivity appeared first on Microsoft Dynamics 365 Blog.
By embedding AI directly into Microsoft Dynamics 365 Sales and the newly released Microsoft Viva Sales, we're making it easier for every seller to apply intelligence directly in their flow of work.
The post Bringing more intelligence to sales teams with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
For better or worse, customers have come to expect short lead times. Responding to those expectations has become more complex from a supply chain perspective: product availability has become less predictable, which lowers forecast accuracy; parts have long lead times; and there's pressure to maintain leaner inventories to reduce holding costs.
The post Use Demand Driven Material Requirements Planning to increase service and decrease lead time appeared first on Microsoft Dynamics 365 Blog.
We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms.
The post Microsoft is a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms appeared first on Microsoft Dynamics 365 Blog.
Microsoft Ignite returns live next weeka digital and in-person event in Seattle, Washington on Wednesday, October 12, and Thursday, October 13. To help you plan your experience, the Dynamics 365 and Power Platform teams compiled some essential presentations, sessions, and viewing tips.
The post Your guide to Dynamics 365 at Microsoft Ignite 2022 appeared first on Microsoft Dynamics 365 Blog.
Intrastat is the system the European Union (EU) uses to collect statistics on the trade in goods among EU member nations. Microsoft Dynamics 365 Business Central customers that operate in the EU can use the Intrastat Report to meet their monthly reporting requirements.
The post Intrastat reporting redesigned in Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog.
Customization is one of the most effective tools to ensure users are maximizing application capabilities by tailoring them to their organization or individual use cases. Microsoft Dynamics 365 Sales users love the sales accelerator experience, where they get a prioritized list of customers and an optimized workspace.
The post Customize work item cards to boost seller productivity appeared first on Microsoft Dynamics 365 Blog.
