Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agents.
The post Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills appeared first on Microsoft Dynamics 365 Blog.
Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and service teams.
The post Bringing CRM into the flow of work and agents into business process for sales and service teams appeared first on Microsoft Dynamics 365 Blog.
What if supervisors could act on operational issues before customers feel the impact? New real-time streaming analytics in Dynamics 365 Contact Center provide live insights into queues, conversations, and workforce performance, helping teams move from monitoring to action faster than ever.
The post From live streaming to real-time action: Real-time streaming analytics in Microsoft Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerce extensions faster. These skills bring first-party Commerce architecture knowledge into AI coding assistants, reducing the effort required to identify extension points, apply patterns, and generate implementation guidance across multiple Commerce components. By accelerating development while maintaining governance, security, and compliance guardrails, organizations can respond more quickly to changing business demands and reduce their application backlog.
The post Adapt Dynamics 365 Commerce faster with AI-assisted extensibility appeared first on Microsoft Dynamics 365 Blog.
