Engage with your customers by inviting them to offer suggestions and collaborate in community forums created by your organization. With Dynamics 365 Customer Service Community Preview, quickly respond to community suggestions, building customer trust with process transparency.
The post Engage with customers in Dynamics 365 Customer Service Community Preview appeared first on Microsoft Dynamics 365 Blog.
The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. Today's B2B buyers, accustomed to fast, frictionless, and personalized experiences in their everyday lives, bring those heightened expectations to their roles as business decision-makers in enterprises large and small. To adapt, B2BRead more
The post Achieving personalized engagement in Business to Business organizations appeared first on Microsoft Dynamics 365 Blog.
Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need to find authentic ways to engage with digitally-savvy consumers no matter where they are. How do brands steeped in tradition create modern experiences that resonate with today's digital-native consumers? Heritage brands like CampariRead more
The post Shaping the future of retail with Microsoft Customer Experience Platform appeared first on Microsoft Dynamics 365 Blog.
Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes wrong, you'll want the streamlined problem-solving capability introduced in Dynamics 365 Customer Service.
The post Use diagnostics to optimize unified routing for your call center appeared first on Microsoft Dynamics 365 Blog.
In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies to give end customers the options to order from anywhere and ship to everywhere. As the use of these online sales channels continues to expand, so too does the number of third-party fulfillment partnersRead more
The post Why AI and real-time visibility are a game-changer for order lifecycle management appeared first on Microsoft Dynamics 365 Blog.
You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it take too much effort to build and maintain complex data pipelines?
The post Unlock hidden insights in your Finance and Operations data with data lake integration appeared first on Microsoft Dynamics 365 Blog.
