In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service requests to the best team or agent. To further optimize this process, your staff needs insight into how it is functioning.
The post Use analytics and reporting to improve routing of customer service requests appeared first on Microsoft Dynamics 365 Blog.
It's one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people scattered across offices and locations. Working together to move business forward is nothing new, but the way we collaborate is changing dramaticallyno longer confined to face-to-face time in a conference roomRead more
The post A blueprint for cross-organization collaboration: marketing and sales appeared first on Microsoft Dynamics 365 Blog.
The past year has presented enormous changes in both our personal and work lives. But one thing that hasn't changed is our desire for personalized service experiences and quick resolutions when we have issues. Service, which is often the face of a brand, plays a key role in what that experience looks like. That meansRead more
The post Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center appeared first on Microsoft Dynamics 365 Blog.
Microsoft Ignite kicks off in just a few days. This year's digital experience brings together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing your business today. Across three days of programmingNovember 2-4, 2021Microsoft experts will diveRead more
The post Your guide to Dynamics 365 at Microsoft Ignite 2021 appeared first on Microsoft Dynamics 365 Blog.
Today, we are excited to announce the general availability of tax calculation for Microsoft Dynamics 365. Over the past three decades, technology has made the world smaller. The steady drive of globalization and digitalization has pushed through significant headwindssuch as market protectionism, global recessions, and, most recently, a global pandemicto change the way we liveRead more
The post Tax calculation enhancements are now available for Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style. With all these changes, the need for products and services to adapt to our new norm has become more important than ever. Sales organizations need solutions that are fluid,Read more
The post 3 secrets to optimize your sales strategy appeared first on Microsoft Dynamics 365 Blog.
Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the individuals and communities they help. Although they should be treated the same way as a valued customer, in reality, they encounter less than inspiring experiences. The moment they opt-in, or donate time or money, theyRead more
The post Create a sense of purpose with hyper-personalized experiences appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Sales helps teams succeed by enabling them to build segments for use in assignment rules to ensure leads and opportunities are routed to the right sellers.
The post Automatically route deals to the right sellers by using segments in assignment rules appeared first on Microsoft Dynamics 365 Blog.
Many organizations face supply chain challenges that can be addressed through digital transformation, yet organizational limitations make this transformation difficult. Disparate and disconnected enterprise systems can prohibit companies from gaining end-to-end visibility into their supply chains, while outdated technology can create a lack of business continuity during disruptions or lead to an inability to rapidlyRead more
The post Dynamics 365 Intelligent Order Management enables fulfillment optimization and supply chain resiliency appeared first on Microsoft Dynamics 365 Blog.
