In subscription-based services, repeatable income is core to preserving business continuity and growing your revenue base to build the best service possible. Retaining customers is key to your success. On average, Recurly Research has identified 5.6% of customers churn from subscription businesses. You can retain many of these customers when you apply your retention strategies.Read more
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Customer data platforms (CDP) aim at helping improve business outcomes in many industriesfrom delivering better brand experiences in retail and consumer goods to optimizing engagement and fundraising for nonprofits. In the healthcare space, gaining a 360-degree view of the patient and having a unified view of health records, past interactions, and communication preferences empowers front-line supportRead more
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Even before the global health crisis of 2020, many organizations around the world were focused on digital transformation. They were working with trusted technology providers to develop new business models, create new experiences, new products, and new services for customers. The pandemic changed everything, stalling the efforts of some organizations, and forcing others to accelerateRead more
The post Transforming patient experiences with Microsoft Cloud for Healthcare appeared first on Microsoft Dynamics 365 Blog.
Ecolab's food safety solutions help to safely produce more than 25 percent of the world's processed food and 44 percent of the global milk supply. That equates to thousands of food and beverage facilities that depend on world-class, onsite service to ensure the production of safe, quality food or beverages every day. When the COVID-19Read more
The post How global leader Ecolab ensures food safety with augmented reality appeared first on Microsoft Dynamics 365 Blog.
As organizations worldwide continue to respond and react to a new business climate, we have seen more clearly than ever that the traditional approach to business applications is no longer sufficient. Organizations need a new class of business applications that provides the agility to see and respond to emerging trends, new opportunities, and potential risksRead more
The post Partnering with C3.ai and Adobe to re-invent CRM with AI appeared first on Microsoft Dynamics 365 Blog.
Whether you're a digital startup looking to hit the ground running from day one, or a global Fortune 500 company undergoing rapid scaling, it's critical that your sales team is equipped with a customer relationship management (CRM) solution that enables your team to perform for their clients at the highest level possible.
The post How Dynamics 365 Sales boost results, from startup to Fortune 500 appeared first on Microsoft Dynamics 365 Blog.
Like so much else in our lives, B2B sales are going remote. The months of sales teams working remotely from home have increased longer sales cycles and in-person engagement. "The world was already changing before COVID-19," Chris Weber, Corporate Vice President of the Small, Medium and Corporate segment for Microsoft, told me in a recentRead more
The post Building resiliency: the essentials for selling digitally to B2B buyers appeared first on Microsoft Dynamics 365 Blog.
Since 2017, Microsoft's Tech for Social Impact initiative has been working to empower the nonprofit sector. As part of that effort two years ago, we released our Common Data Model for Nonprofits, a set of best practices represented as data entities, attributes, and relationships. The Common Data Model is essentially a Rosetta Stone that helpsRead more
The post Announcing the new Fundraising and Engagement solution from Microsoft appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Field Service now offers support for scenarios around the servitization business model, rental equipment, and work order management for manufacturers with this feature. You can now create work orders for assets, even if the asset and work order have different accounts. You can watch a demo of this feature on our Field ServiceRead more
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Join us for the Microsoft Dynamics 365 Business Central Launch Event, streaming live October 21 at 11:00 AM Eastern Time and then available on-demand. Learn about the latest innovations for Business Central and get access to more than 30 breakout sessions available on-demand as well as live chats with product experts on October 28 Read more
The post Innovating to help small to medium size business embrace digitalization appeared first on Microsoft Dynamics 365 Blog.
What a year 2020 has been so far! Nobody could have predicted some of the incredible change we have seen. Yet despite all of this change, exceptional customer experiences remain just as important to the success of a brand as ever before. Unified data, connected experiences Just take your consumer goods business. You are alreadyRead more
The post Preparing for the future of retail with customer data platforms appeared first on Microsoft Dynamics 365 Blog.
Business applications are rapidly evolving to meet the needs of an increasingly digital and complex world. The era of form-based software and simple business logic is history–replaced with data-first, intelligent applications that proactively guide critical business outcomes across the organization. The 2020 release wave 2 expands our vision to help you unlock the agility, innovationRead more
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