In April 2022, we announced the general availability of the Customer Service admin center, which unifies and simplifies administration across the Microsoft Dynamics 365 Customer Service suite.
The post Unified admin center replacing Customer Service standalone experiences appeared first on Microsoft Dynamics 365 Blog.
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.
The post Microsoft recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises appeared first on Microsoft Dynamics 365 Blog.
Today we're announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the employee experience for a specific role: sellers. Viva Sales brings together a seller's customer relationship management (CRM) system, Microsoft 365, and Microsoft Teams seamlessly in their workflow, enabling them to save time and return to what they loveconnecting with customers and closing deals!
The post Announcing the general availability of Viva Sales, an intelligent selling experience in Microsoft 365 and Teams appeared first on Microsoft Dynamics 365 Blog.
Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. So how do we live up to these customers' expectations?
The post Transforming customer experiences with connected sales and marketing appeared first on Microsoft Dynamics 365 Blog.
Financial management is in the midst of a transformative moment. The global operating environment of business today is increasingly complex and prone to turbulence from numerous sources. New business models are disrupting the status quo and challenging the idea of how products and services are delivered and experienced. Finance leaders are assuming greater responsibilities in their organizations and often doing so with smaller team footprints than would have been imaginable a decade ago. Staying on top of local laws and regulations in several countries is resource-intensive and challenging. Not only do individual countries and regions have their own regulations, but these rules are continuously changing, making compliance a perpetual task that requires close attention. Technology-enabled digital transformation is at the forefront of the tools available to finance leaders who must do more with less. This blog focuses on how Microsoft's enhanced Tax Calculation capabilities help automate complex tax scenarios and deliver more scalable and easy-to-adopt tax solutions to our customers.
The post Automating complex tax scenarios with enhanced Tax Calculation capabilities appeared first on Microsoft Dynamics 365 Blog.
Customers appreciate the quick access to help that self-service bots provide. They want to be empowered to research and solve issues on their own, which increases their brand loyalty. Knowledge management integration in Microsoft Power Virtual Agents enables customers to find answers from a knowledge base directly in a bot conversation, and still get help from a human agent when needed.
The post Empower self-service by adding knowledge base search to your bots appeared first on Microsoft Dynamics 365 Blog.
Organizations are looking for ways to offer hyper-personalized service and foster deeper relationships with their customers. Customers want to connect to agents who understand their needs. They feel more comfortable talking to an agent who has served them in the past, knows about their issues, and can resolve them quickly. Agents want to serve their customers, meet service-level agreements (SLAs), and receive high satisfaction ratings.
The post Use preferred agent routing to create lifelong customer relationships appeared first on Microsoft Dynamics 365 Blog.
We all know one, the person whose weekend is consumed by a singular passion for their favorite sports team. Their weekdays are dedicated to deconstructing the recent drama while contemplating the narrative awaiting the Saturday or Sunday afternoon ahead. The rain-soaked terraces are home to them. The booming music of the arena is their hymnRead more
The post Data empowers Valencia CF to create personalized fan experiences appeared first on Microsoft Dynamics 365 Blog.
