One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work. Especially at the frontlines of business, AI provides organizations with innovative and personalized ways to serve customers.
The post Copilot in Dynamics 365 Field Service helps take field support to the next level appeared first on Microsoft Dynamics 365 Blog.
In the ever-changing landscape of contemporary business, effective supply chain management is paramount. Central to this complex system is the critical process of demand planning and forecasting, which profoundly impacts a company's capacity to fulfill customer requirements, optimize inventory, and maintain a competitive edge. This article explores the significance of demand forecasting and how Microsoft seamlessly incorporates it into its new demand planning in Dynamics 365 Supply Chain Management.
The post Transforming Supply Chains: Exploring Advanced AI-Powered Demand Forecasting and Demand Planning in Dynamics 365 Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 and Dataverse are offering a unified platform for managing data effectively and securely at hyperscale, while empowering low code makers and business users of Microsoft Dynamics 365 and Power Platform.
The post Unlock new value with your Dynamics 365 data in Microsoft 365 and Fabric, while safeguarding your data and assets appeared first on Microsoft Dynamics 365 Blog.
In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.
The post Best Practices for Offline Mode in the Field Service mobile app – Part 3 appeared first on Microsoft Dynamics 365 Blog.
In the realm of customer service, one enduring pain point affects both customers and service providers: the uncertainty of agent availability. When customers engage in live chat for assistance, the last thing they want is to be left hanging in a seemingly endless queue, uncertain about when they’ll connect with a support agent. The challenge
The post Embrace agent availability to reduce customer wait times appeared first on Microsoft Dynamics 365 Blog.
It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center. We believe this placement recognizes Microsoft’s continued rapid pace of innovation and our customers’ success using our service as well as our broader end-to-end CRM (customer relationship management) solutions and cloud functionality.
The post Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center appeared first on Microsoft Dynamics 365 Blog.
This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the ‘Offline’ mode. Follow along as we share the knowledge that would allow the frontline workers using the Field Service mobile application to get the best results. Mobile Offline Overview Frontline workers often perform tasks
The post Best Practices for Offline Mode in the Field Service mobile app – Part 1 appeared first on Microsoft Dynamics 365 Blog.
