Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations. Forrester Consulting explored how this trend impacts the global business landscape and associated business teams.
The post Enabling rapid business model innovation and growth appeared first on Microsoft Dynamics 365 Blog.
Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. Currently in preview, voicemail can be a valuable component of your call queue management, as an overflow option on a voice queue or when a direct call to an agent goes unanswered.
The post Add voicemail to your call queue management appeared first on Microsoft Dynamics 365 Blog.
Microsoft Dynamics 365 Supply Chain Management now streamlines warehouse configuration, reducing the time it takes to set up, validate, maintain, and troubleshoot your warehouse management processes.
The post Configuring Warehouse management is now simpler, easier, and more accurate appeared first on Microsoft Dynamics 365 Blog.
