Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for better outcomes.
The post Meet Your Agentic Contact Center appeared first on Microsoft Dynamics 365 Blog.
Monday, May 4, 2026
Introducing Service Operations Agent in Dynamics 365 Contact Center
We are excited to preview Service Operations Agent. It’s a new AI-powered capability in Dynamics 365 Contact Center that transforms how administrators configure, validate, and orchestrate conversations at runtime.
The post Introducing Service Operations Agent in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
Turning customer experience into a growth engine
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle.
The post Turning customer experience into a growth engine appeared first on Microsoft Dynamics 365 Blog.
Introducing Expense Agent in Dynamics 365 Business Central
Expense Agent in Dynamics 365 Business Central is an AI-powered solution designed to simplify how employees capture, submit, and manage expenses while helping organizations maintain control, compliance, and auditability.
The post Introducing Expense Agent in Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog.
Introducing Governance in Dynamics 365 Customer Service: A New Era of Policy-Driven Communication
Governance in Dynamics 365 Customer Service introduces policy-driven email validation in Public Preview. Enforce compliance, protect your brand, and ensure AI-generated and human-authored communications meet organizational standards—before they’re sent.
The post Introducing Governance in Dynamics 365 Customer Service: A New Era of Policy-Driven Communication appeared first on Microsoft Dynamics 365 Blog.
Bringing End‑to‑End Visibility to Customer Service and Contact Centers with Screen Recording in Dynamics 365
Gain end‑to‑end visibility into agent workflows with screen recording in Dynamics 365 Customer Service and Contact Center to improve coaching, compliance, and quality evaluations.
The post Bringing End‑to‑End Visibility to Customer Service and Contact Centers with Screen Recording in Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
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