Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations. Forrester Consulting explored how this trend impacts the global business landscape and associated business teams.
The post Enabling rapid business model innovation and growth appeared first on Microsoft Dynamics 365 Blog.
Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. Currently in preview, voicemail can be a valuable component of your call queue management, as an overflow option on a voice queue or when a direct call to an agent goes unanswered.
The post Add voicemail to your call queue management appeared first on Microsoft Dynamics 365 Blog.
Microsoft Dynamics 365 Supply Chain Management now streamlines warehouse configuration, reducing the time it takes to set up, validate, maintain, and troubleshoot your warehouse management processes.
The post Configuring Warehouse management is now simpler, easier, and more accurate appeared first on Microsoft Dynamics 365 Blog.
The Apple Messages for Business channel is now available in Dynamics 365 Customer Service as part of our digital messaging offer, helping you reach even more customers.
The post Apple Messages for Business channel added to Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is more than 30 minutes. All the agents are busy handling the holiday spike in call volume.
The post Call overflow management: A gift to callers and agents this holiday season appeared first on Microsoft Dynamics 365 Blog.
Detours in the Warehouse Management mobile app in Dynamics 365 Supply Chain Management allow a worker to temporarily jump into another flow and come back to exactly where they were to continue the interrupted process. We have enhanced the detour feature to enable the system to fetch data related to the current task automatically, and then use the data in the detour flow.
The post Improve worker efficiency with automatic detour lookups in the Warehouse Management mobile app appeared first on Microsoft Dynamics 365 Blog.
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it's easier than ever to find and customize the historical analytics you need to identify key areas for improvement.
The post Discover new ways to analyze your Customer Service data appeared first on Microsoft Dynamics 365 Blog.
Earlier this week, we announced the Microsoft Supply Chain Platform. At the core of the Supply Chain Platform is the Microsoft Supply Chain Center, which introduces a ready-made command center for users to manage disparate supply chain data.
The post Introducing Microsoft Supply Chain Platform—an open, flexible, collaborative, and secure platform appeared first on Microsoft Dynamics 365 Blog.
With Microsoft Dynamics 365 Customer Service 2022 release wave 2, we've supercharged the humble bookmark. It's no longer just a way to easily get back to your favorite analytics dashboards. Now you can use bookmarks to get back to your personalized views of those dashboards, no cape needed.
The post Save personalized views of Customer Service dashboards as report bookmarks appeared first on Microsoft Dynamics 365 Blog.
In today's business environment, efficiency is paramount for seller productivity. Sales teams must achieve more with less. Sellers are looking for tools to reduce the time-stealing work that gets in the way of engaging with customers. They need to keep focused and move from one call to the next with ease.
The post Boost seller productivity with embedded Teams calls and conversation intelligence appeared first on Microsoft Dynamics 365 Blog.
Understanding risk enables businesses to take proactive actions to balance cost and resilience as they optimize their supply chains. The new supply risk assessment workspace in Microsoft Dynamics 365 Supply Chain Management helps supply managers understand the risk of encountering sourcing shortages and delays.
The post Assess supply chain risk more easily in new workspace appeared first on Microsoft Dynamics 365 Blog.
We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 365 Customer Service suite. The unified admin center simplifies setup tasks with a step-by-step guided experience to help admins easily onboard customer service channels.
The post Improve admin productivity with guided Customer Service channel setup and settings search appeared first on Microsoft Dynamics 365 Blog.
Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-class customer engagement experience, around the clock and across the globe, large organizations rely on multiple vendors and expert pools.
The post Use percentage-based routing to load-balance customer service requests appeared first on Microsoft Dynamics 365 Blog.
Last April I shared that Microsoft is working on an initiative that encourages partners to invest in a cloud-first strategy. Today, we are excited to announce that the Business Central Universal Code initiative went into effect with the launch of Dynamics 365 Business Central 2022 release wave 2.
The post The Dynamics 365 Business Central Universal Code initiative is live appeared first on Microsoft Dynamics 365 Blog.
As the world started unwinding from the pandemic, Sarah joined thousands of travelers in booking flights for a long-planned vacation. Realizing she forgot to add her food preferences, she immediately opened a chat on the airline portal.
The post Queue overflow management keeps customers happy during peak demand appeared first on Microsoft Dynamics 365 Blog.
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in Microsoft Dynamics 365 Customer Service, your call center can reduce the number of queues it operates, improve agents' productivity, and increase customers' satisfaction.
The post Skill-based routing and one-stop user management help you keep up with customer service demands appeared first on Microsoft Dynamics 365 Blog.
Accounts Payable teams around the globe spend hours processing invoices that come from different channelsfax, mail, email, handwritten, and electronic data interchange (EDI). The sheer volume of invoices is a difficult burden to overcomeand the number grows exponentially with the number of office locations.
The post Automate your Accounts Payable process with invoice capture appeared first on Microsoft Dynamics 365 Blog.
We are excited to announce that Microsoft Dynamics 365 Supply Chain Management can now display product names and descriptions in your users' preferred languages.
The post New localized product information improves productivity and order accuracy appeared first on Microsoft Dynamics 365 Blog.
Learn about the latest trends shaping CX todayand tomorrowwith Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft.
The post Evolve your CRM at Customer Experience Reimagined appeared first on Microsoft Dynamics 365 Blog.
To be effective, your sales team has to trust that the leads they're getting are of good quality and that someone else isn't working on them. If your sellers are calling leads that are assigned to another salespersonor that aren't realthey're wasting time.
The post Duplicate lead detection increases sellers’ productivity appeared first on Microsoft Dynamics 365 Blog.
By embedding AI directly into Microsoft Dynamics 365 Sales and the newly released Microsoft Viva Sales, we're making it easier for every seller to apply intelligence directly in their flow of work.
The post Bringing more intelligence to sales teams with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
For better or worse, customers have come to expect short lead times. Responding to those expectations has become more complex from a supply chain perspective: product availability has become less predictable, which lowers forecast accuracy; parts have long lead times; and there's pressure to maintain leaner inventories to reduce holding costs.
The post Use Demand Driven Material Requirements Planning to increase service and decrease lead time appeared first on Microsoft Dynamics 365 Blog.
We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms.
The post Microsoft is a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms appeared first on Microsoft Dynamics 365 Blog.
Microsoft Ignite returns live next weeka digital and in-person event in Seattle, Washington on Wednesday, October 12, and Thursday, October 13. To help you plan your experience, the Dynamics 365 and Power Platform teams compiled some essential presentations, sessions, and viewing tips.
The post Your guide to Dynamics 365 at Microsoft Ignite 2022 appeared first on Microsoft Dynamics 365 Blog.
Intrastat is the system the European Union (EU) uses to collect statistics on the trade in goods among EU member nations. Microsoft Dynamics 365 Business Central customers that operate in the EU can use the Intrastat Report to meet their monthly reporting requirements.
The post Intrastat reporting redesigned in Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog.
Customization is one of the most effective tools to ensure users are maximizing application capabilities by tailoring them to their organization or individual use cases. Microsoft Dynamics 365 Sales users love the sales accelerator experience, where they get a prioritized list of customers and an optimized workspace.
The post Customize work item cards to boost seller productivity appeared first on Microsoft Dynamics 365 Blog.
In April 2022, we announced the general availability of the Customer Service admin center, which unifies and simplifies administration across the Microsoft Dynamics 365 Customer Service suite.
The post Unified admin center replacing Customer Service standalone experiences appeared first on Microsoft Dynamics 365 Blog.
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.
The post Microsoft recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises appeared first on Microsoft Dynamics 365 Blog.
Today we're announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the employee experience for a specific role: sellers. Viva Sales brings together a seller's customer relationship management (CRM) system, Microsoft 365, and Microsoft Teams seamlessly in their workflow, enabling them to save time and return to what they loveconnecting with customers and closing deals!
The post Announcing the general availability of Viva Sales, an intelligent selling experience in Microsoft 365 and Teams appeared first on Microsoft Dynamics 365 Blog.
Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. So how do we live up to these customers' expectations?
The post Transforming customer experiences with connected sales and marketing appeared first on Microsoft Dynamics 365 Blog.
Financial management is in the midst of a transformative moment. The global operating environment of business today is increasingly complex and prone to turbulence from numerous sources. New business models are disrupting the status quo and challenging the idea of how products and services are delivered and experienced. Finance leaders are assuming greater responsibilities in their organizations and often doing so with smaller team footprints than would have been imaginable a decade ago. Staying on top of local laws and regulations in several countries is resource-intensive and challenging. Not only do individual countries and regions have their own regulations, but these rules are continuously changing, making compliance a perpetual task that requires close attention. Technology-enabled digital transformation is at the forefront of the tools available to finance leaders who must do more with less. This blog focuses on how Microsoft's enhanced Tax Calculation capabilities help automate complex tax scenarios and deliver more scalable and easy-to-adopt tax solutions to our customers.
The post Automating complex tax scenarios with enhanced Tax Calculation capabilities appeared first on Microsoft Dynamics 365 Blog.
Customers appreciate the quick access to help that self-service bots provide. They want to be empowered to research and solve issues on their own, which increases their brand loyalty. Knowledge management integration in Microsoft Power Virtual Agents enables customers to find answers from a knowledge base directly in a bot conversation, and still get help from a human agent when needed.
The post Empower self-service by adding knowledge base search to your bots appeared first on Microsoft Dynamics 365 Blog.
Organizations are looking for ways to offer hyper-personalized service and foster deeper relationships with their customers. Customers want to connect to agents who understand their needs. They feel more comfortable talking to an agent who has served them in the past, knows about their issues, and can resolve them quickly. Agents want to serve their customers, meet service-level agreements (SLAs), and receive high satisfaction ratings.
The post Use preferred agent routing to create lifelong customer relationships appeared first on Microsoft Dynamics 365 Blog.
We all know one, the person whose weekend is consumed by a singular passion for their favorite sports team. Their weekdays are dedicated to deconstructing the recent drama while contemplating the narrative awaiting the Saturday or Sunday afternoon ahead. The rain-soaked terraces are home to them. The booming music of the arena is their hymnRead more
The post Data empowers Valencia CF to create personalized fan experiences appeared first on Microsoft Dynamics 365 Blog.
Biometric security solution streamlines customer engagements and protects interactions in every channel. We look at how integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform helps enhance customer experiences and improve fraud prevention.
The post The AI-powered contact center, part 4: Enhance contact center security with biometric authentication appeared first on Microsoft Dynamics 365 Blog.
Within the context of DOPs, we are pleased to share the results of a recently commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Microsoft. The study examines the potential return on investment (ROI) that enterprises may realize by deploying Microsoft Dynamics 365 Finance.
The post The Total Economic Impact of Dynamics 365 Finance appeared first on Microsoft Dynamics 365 Blog.
With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conversational AI tooling covering the needs of use cases, from the simplest chatbot to the most complex, hyper-personalized digital experience. From no-code and low-code to pro-code, we look at when to choose each solution.
The post The AI-powered contact center, part 3: Build powerful conversational AI solutions appeared first on Microsoft Dynamics 365 Blog.
To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. We look at the vital role of conversational IVRs in the digital contact center, and how the Microsoft Digital Contact Center Platform helps organizations engage customers in their channel of choice while increasing self-service.
The post The AI-powered contact center, part 2: Achieve superior self-service voice support appeared first on Microsoft Dynamics 365 Blog.
Effective October 1, 2022, you will no longer be able to use Basic authentication to connect to Microsoft Exchange Online. If your organization uses server-side synchronization or the deprecated Dynamics 365 Email Router, you should find out now whether you need to prepare for the change.
The post Exchange Online Basic authentication is going away: What you need to know appeared first on Microsoft Dynamics 365 Blog.
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave: CRM Suites, Q3 2022. What makes Dynamics 365 different for our customers? Here are seven key insights we have heard over the past year.
The post Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022 appeared first on Microsoft Dynamics 365 Blog.
Today's customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help. That's why weRead more
The post The AI-powered contact center, part 1: Create engaging digital experiences appeared first on Microsoft Dynamics 365 Blog.
At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the "Godfather of CRM" and has written a book, CRM at the Speed of Light, and I were chatting about the state of customer relationship management (CRM) market and the innovations in the last 20 years. One areaRead more
The post Supercharge your CRM with Microsoft Viva Sales—Now in preview appeared first on Microsoft Dynamics 365 Blog.
Today we are excited to announce the preview of our demand driven material requirements planning (DDMRP) feature for Microsoft Dynamics 365 Supply Chain Management. The evolution of MRP DDMRP is the next evolution of material requirements planning (MRP), which has a long and storied history in manufacturing. From its origins in the early 1960s asRead more
The post Strike a strategic inventory balance in your supply chain with demand driven material requirements planning (DDMRP) appeared first on Microsoft Dynamics 365 Blog.
Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data.
The post Honor customer data use consent with unified profiles in Dynamics 365 Customer Insights appeared first on Microsoft Dynamics 365 Blog.
In today's digital world, brand reputation is synonymous with customer experience, including the quality of customer care. Consumers expect effortless, consistent, and secure experiences across any point of contact they choosein fact, their brand perception and customer loyalty depend on it. With the stakes this high, companies need a comprehensive yet flexible solution to modernize their customer care experience.
The post Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution appeared first on Microsoft Dynamics 365 Blog.
As the world continues to rebuild and forge a path to a new normal post-COVID-19, more and more business travelers will once again hit the road. Looking further ahead, the Global Business Travel Association expects business travel to fully recover by 2024.1 While this is certainly a welcomed sign of recovery, the uptick in businessRead more
The post Modernize employee expense management with automation and AI appeared first on Microsoft Dynamics 365 Blog.
On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2022 and March 2023. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment toRead more
The post 2022 release wave 2 plans for Dynamics 365 and Power Platform now available appeared first on Microsoft Dynamics 365 Blog.
Field service organizations have traditionally operated under the break-fix modelthat is, responding to a device failure after the customer reports an issue. This operating model has grown antiquated due to rising costs and inefficiencies in labor and operations. It is also proving less than effective in satisfying the customer's growing expectations. The field service industryRead more
The post How to build a modern field service organization appeared first on Microsoft Dynamics 365 Blog.
At some point, we've all experienced regret over not doing something. Opportunity passes us due to our over analysis, indecision, and uncertainty. Even though we've all done this, we rarely seek the advice of others, thinking our situation is somehow unique or different. This rationale is common among the on-premises organizations we speak to. TheyRead more
The post Customers share their stories on migrating to Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
The momentum of e-commerce continues. In fact, McKinsey & Company has stated that e-commerce shopping has 30 percent higher penetration than pre-COVID-19 pandemic, and that this pandemic has also accelerated e-commerce growth by five years.1 The COVID-19 pandemic certainly explains part of the growth in the demand, but it is not the whole story. OtherRead more
The post Delivering a seamless commerce experience: Unlocking omnichannel retailing with intelligent order management appeared first on Microsoft Dynamics 365 Blog.
This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, andRead more
The post The future of customer engagement is bright with Microsoft and Nuance appeared first on Microsoft Dynamics 365 Blog.
We understand that for chief marketing officers (CMOs) everywhere, it feels like a precarious time to be a marketer. COVID-19 has upended supply chains and inflation spikes have accelerated a wave of digital transformation across all aspects of business. Additionally, culture is politically polarized, forcing brands to take a stand or risk alienating customers. Disruptions to customer engagement are addingRead more
The post The Marketer’s Dilemma: 4 critical questions every marketer should ask appeared first on Microsoft Dynamics 365 Blog.
Knowing how your sales organization engages with your B2B customers can help you spot changes in communication patterns and understand the state of your accounts and how your organization interacts with them.
The post Enrich your B2B accounts with email and meeting data for better engagement appeared first on Microsoft Dynamics 365 Blog.
The Microsoft Finance and Operations (Dynamics 365) mobile app, the associated mobile platform, and related mobile workspaces are deprecated effective June 2022. Existing assets will be supported through October 2024.
The post Finance and Operations (Dynamics 365) mobile app to be deprecated appeared first on Microsoft Dynamics 365 Blog.
Although the pandemic exposed our supply chain fragilities, there are other factors that will continue to disrupt our supply chains for the foreseeable future. Geopolitical tensions between world superpowers are forcing companies to change how they trade, source, and manufacture goods, so redesigning your supply chain networks or setting up new supply chains to gainRead more
The post Microsoft Dynamics 365 at Gartner Supply Chain Symposium Xpo™ 2022 appeared first on Microsoft Dynamics 365 Blog.
This June 6 to 7, 2022, we are excited to attend and exhibit in person at the Gartner CFO & Finance Executive Conference. The conference provides a forum where leading finance professionals gather to network, share best practices, and prepare their teams for an autonomous future. Today's chief financial officers (CFOs) allocate 80 percent of new investmentRead more
The post Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference appeared first on Microsoft Dynamics 365 Blog.
The "changing technology landscape" has become a common trope when discussing the cloud. I understand whyit helps contextualize the disruption and advancement we're experiencing. But you know as well as I do, this "change" has happened. The on-premises solutions and infrastructure you built your business on, though once state-of-the-art, are now less adaptable, less useful,Read more
The post 3 reasons to not delay your migration to Dynamics 365 in the cloud appeared first on Microsoft Dynamics 365 Blog.
Last October, we announced a new partnership with Shopify to help our customers create a better shopping experience. The partnership was designed to better connect the easy-to-use e-commerce and merchant experience of Shopify with the comprehensive business management capabilities of Microsoft Dynamics 365 Business Central. Today we are pleased to announce that a new ShopifyRead more
The post Dynamics 365 Business Central now includes a Shopify connector appeared first on Microsoft Dynamics 365 Blog.
We are excited to return to Hannover Messe in person this year between May 30, 2022 and June 2, 2022. The pandemic has been difficult for most manufacturers, and there are still many lingering challengesyet, manufacturers are intent on digital transformation to drive resilience. There are several emerging trends that we believe are instrumental toRead more
The post Microsoft Dynamics 365 at Hannover Messe 2022 appeared first on Microsoft Dynamics 365 Blog.
Manufacturing supply chains are experiencing a post-pandemic paradigm shift. As business models evolve to solve market disruptions, such as changing or adding direct-to-consumer (D2C) to a business-to-business (B2B) model, supply chains require agility and innovation to build resiliency and stay ahead of trends. United States D2C e-commerce sales have more than tripled in the pastRead more
The post 3 advantages of composable applications to empower supply chain network innovations appeared first on Microsoft Dynamics 365 Blog.
Selling isn't easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you'd quickly find that you don't have nearly enough time to cover it all. One thing is constant for sellerstime is in short supply. In a day, sellers are managing leads, tracking performance metrics, and collaboratingRead more
The post Dynamics 365 Sales release wave 1: Simplifying the things that matter appeared first on Microsoft Dynamics 365 Blog.
For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company's revenue cycle. Until recently, many field technicians or field serviceRead more
The post 3 ways to turn your field service operation into a revenue-generating machine appeared first on Microsoft Dynamics 365 Blog.
A comprehensive knowledge base that helps customer service reps find answers to the most common issues quickly is the key to improving productivity and increasing customer satisfaction. Dynamics 365 Customer Service knowledge management enhancements help you make sure agents' knowledge base searches are both fast and comprehensive.
The post Knowledge search enhancements improve agent productivity and customer satisfaction appeared first on Microsoft Dynamics 365 Blog.
These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have tried new shopping behaviors since the pandemic started and 73 percent expect to continue to incorporate different brands they’ve tried into their routines.1 As we see a slow, but continuedRead more
The post How to foster customer loyalty through personalized experiences appeared first on Microsoft Dynamics 365 Blog.
More and more customers are using process orchestration between their front-office and back-office business applications. Low-code and no-code tools are proliferating. Fusion teamsin which pro developers, IT admins, and citizen developers collaborate to build softwareare popular. It's no wonder the job of administering these applications has become a growing challenge.
The post Manage Finance and Operations apps in the Power Platform admin center appeared first on Microsoft Dynamics 365 Blog.
Imagine your eagerly awaited brand-new speakers finally arriveand they don't work. The first thing you do is call customer support, expecting a quick response. You hear crickets instead. How likely are you to buy from that company again?
The post Workstream fallback queues ensure no customer goes unattended appeared first on Microsoft Dynamics 365 Blog.
Unified routing in Microsoft Dynamics 365 Customer Service is an intelligent, enterprise-grade routing and assignment capability. Taking into consideration both work item requirements and your agents' capabilities, unified routing directs incoming work items to the queue or agent that's best suited to handle them.
The post Solve unified routing issues faster with enhanced diagnostics appeared first on Microsoft Dynamics 365 Blog.
The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator, and change agent. During the pandemic, many finance leaders took ownership of large-scale digital transformation effortsa trend that is only accelerating. Indeed, a central lesson learned through the challenges of the pastRead more
The post 3 ways Dynamics 365 powers adaptability for chief financial officers appeared first on Microsoft Dynamics 365 Blog.
Governments are increasingly turning to data to address their most urgent issues. But many struggle to unlock the value of their business data to meet the challenges facing their communities. Housing, economic recovery, public safety, and infrastructure are more complex, requiring coordination and data-sharing among many departments and agencies.
The post Dynamics 365 government accelerator helps agencies deliver mission-focused digital government services appeared first on Microsoft Dynamics 365 Blog.
We are excited to share two new investments in Microsoft Dynamics 365 supply chain portfolio that we are launching in preview. We had announced a partnership between FedEx and Microsoft, in January of 2022, to launch a cross-platform, logistics-as-a-service solution for brands. This partnership is now in preview. As e-commerce is exploding, businesses are challengedRead more
The post Microsoft fuels digital transformation of supply chains for a resilient and sustainable future appeared first on Microsoft Dynamics 365 Blog.
Healthcare providers around the world are accelerating their digital journey and embracing secure solutions that empower health team collaboration and boost clinician productivity. Embracing mixed realitya set of technologies that superimposes digital data and images in the physical worldbrings new opportunities for healthcare providers to work together more effectively, optimize operations, and accelerate learning allRead more
The post How Dynamics 365 Mixed Reality on HoloLens 2 is accelerating ROI for the healthcare industry appeared first on Microsoft Dynamics 365 Blog.
There’s no doubt about it: technology has revolutionized how we do business. But the same technologies that allow consumer goods brands to reach customers worldwide have created an environment in which change happens fast and continually, competition is fiercer than ever before, and even incremental adjustments in strategy can significantly impact a company’s profitability andRead more
The post 4 trends to watch in consumer goods appeared first on Microsoft Dynamics 365 Blog.
The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively smooth transition. Video calls, instant messaging, and other digital tools filled the colleague collaboration gapreplacing in-person meetings and chats around the water cooler. Office-based workers overcame a few technological speed bumps; however, businessRead more
The post 2022 release wave 1 brings true mobility to field service management appeared first on Microsoft Dynamics 365 Blog.
Thousands of new relationships, one big communitythank you To all communities, we'd like to say thank you. Over the last 12 months, whether you participated, helped, or cheered us on our amazing, community-owned, Microsoft-empowered user group experience, Microsoft Power Platform and Microsoft Dynamics 365 Communities celebrates a year of new connections and collaboration. As socialRead more
The post A year of new connections—thank you Power Platform and Dynamics 365 Communities appeared first on Microsoft Dynamics 365 Blog.
Retail executives have long understood the critical role that supply chain management plays in their organization's ability to meet customer demand. Yet, as central as the supply chain is to success in most companies, customers rarely consider it when placing an order. This status quo shifted dramatically during the pandemic as high-profile disruptions and globalRead more
The post Dynamics 365 breathes composability into enterprise resource planning modernization appeared first on Microsoft Dynamics 365 Blog.
For over a decade, revenue recognition has remained one of the most complex areas that finance leaders must navigate and manage. At the same time, more and more businesses are introducing subscription-based offerings in an effort to meet evolving consumer needs for innovative and convenient products and services while also creating new and predictable revenueRead more
The post Dynamics 365 Finance helps chief financial officers tackle the subscription economy appeared first on Microsoft Dynamics 365 Blog.
Collaborate, innovate, and deliver with Microsoft As work becomes more complexwith employees, customers, and partners spread across the globeorganizations must improve productivity and operations to stay competitive. Business leaders and project managers need tools that help them stay on top of their work, align teams around common objectives, and elevate project performance. On April 20,Read more
The post Attend the Project Management for a Connected World digital event appeared first on Microsoft Dynamics 365 Blog.
Organizations that run their Dynamics 365 Business Central or Dynamics NAV workloads on-premises often have large amounts of data built up from a high volume of transactions.
The post Host your Dynamics 365 Business Central data in Azure Storage appeared first on Microsoft Dynamics 365 Blog.
At Microsoft Ignite last November, we announced Context IQ, a set of capabilities across our Microsoft portfolio that intelligently connects you with the information you need, where and when you need it. Today, we're sharing how products that leverage Context IQ are redefining work, creating new ways to collaborate, and democratizing access to and theRead more
The post How Context IQ improves collaboration in Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
Every year, millions of basketball fans fill out brackets for the Division I Men's College Basketball Tournament hoping to predict the team that will win it all. The Microsoft Business Applications Applied AI group has joined in on the fun, leveraging AI to help guide our bracket picks. So far, we've had a pretty goodRead more
The post Microsoft AI-assisted bracket exceeds 99.9997% of others in basketball tournament appeared first on Microsoft Dynamics 365 Blog.
Organizations face new challenges every day. Priorities change, markets shift, opportunities emergethe pace isn't slowing down. As your competitors transform their business models and customer expectations evolve, your future depends on how well you can empower your teams to adapt, innovate, and make a positive impact every day. You need to be ready for disruption,Read more
The post See what’s new for Dynamics 365 at the Microsoft Business Applications Launch Event appeared first on Microsoft Dynamics 365 Blog.
Traditional guidance or upskilling usually requires a trained trainer, a trainee, some mix of resources like work instructions, parts manuals, or checklists, and a real-world or simulated task to perform. In this scenario, a skilled worker (the trained trainer) guides the trainee through the job until they have mastered the process and can work alone.Read more
The post Watch how to improve on-the-job guidance with mixed reality appeared first on Microsoft Dynamics 365 Blog.
The COVID-19 pandemic has pushed "order management" from the backend of logistics operations to the spotlight of supply chain and commerce strategies. Retailers, consumer package goods (CPG) companies, and distributors rushed to adapt their business models to fulfill the explosive growth of online orders through different digital channels. End-customers and organizations buy through various channelsRead more
The post 3 key considerations when choosing an order management system appeared first on Microsoft Dynamics 365 Blog.
The challenges of the past few years have highlighted that no business is immune to sudden changes. Embracing mixed reality as a strategic initiative is key to ensuring business continuity and solidifying future stability and resiliency. Microsoft's comprehensive ecosystem of mixed reality solutions, including Microsoft HoloLens 2, Dynamics 365 Remote Assist, and Dynamics 365 Guides,Read more
The post Manufacturers are mitigating disruptions with HoloLens 2 and Dynamics 365 mixed reality solutions appeared first on Microsoft Dynamics 365 Blog.
I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and more importantly, the value that these new capabilities will bring you because we've tailored it to meet, and exceed, the needs of today's marketers and their customers. Marketing has alwaysRead more
The post Get unparalleled value with Dynamics 365 Marketing 2022 release wave 1 appeared first on Microsoft Dynamics 365 Blog.
As discussed in our previous blog, Microsoft Dynamics 365 was recognized as a leader in Gartner’s 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises. This month, we want to further substantiate our value proposition to customers by sharing the results of a recently commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting onRead more
The post Total Economic Impact of Dynamics 365 Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.
A successful digital transformation requires weaving together technology, data, process, and operational change. If one of these domains fails to make the grade, your entire transformation may be in jeopardy. These four domains have one thing in common and that is they rely on people and what they bring to the table. It's the peopleRead more
The post 4 key elements to a successful field service transformation appeared first on Microsoft Dynamics 365 Blog.
In telecommunications, avoiding downtime is job 1. It is critical to plan, schedule, and track maintenance operations that can reduce or avoid outages. Plant operators need to have a quick, accurate picture of maintenance while maximizing efficiency.
The post Streamline maintenance tasks with Dynamics 365 telecommunications accelerator appeared first on Microsoft Dynamics 365 Blog.
With briefcases and suitcases in tow, business-to-business (B2B) sellers have always traveled the distance to meet buyers wherever they are. Buyers are going digital in a big way, so sellers can put away their bags (at least part of the time) and step into digital or hybrid selling. This dramatic shift in B2B buyingmore digital,Read more
The post Achieving successful B2B selling in the digital era appeared first on Microsoft Dynamics 365 Blog.
Across industries, companies are finding practical ways to bridge physical reality and digital experiences using hands-free headsets and augmented reality solutions to inform decisions and action on insights produced by smart, connected solutions. Mixed realitya set of technologies that superimposes digital data and images in the physical worldbrings new opportunities that have become instrumental toRead more
The post Microsoft HoloLens 2 and mixed reality bridge physical reality and digital experiences appeared first on Microsoft Dynamics 365 Blog.
Microsoft Dynamics 365 is helping manufacturing organizations tackle the challenges they face today while also preparing them for tomorrow's opportunities. Whether enabling workforce transformation and enterprise resource planning (ERP) modernization, helping navigate disruptions by increasing supply chain visibility and improving insights, or standing up reverse supply chains and circular economieswe are dedicated to helping manufacturersRead more
The post Dynamics 365 drives improvement in manufacturing supply chains appeared first on Microsoft Dynamics 365 Blog.
Our business landscape is evolving rapidly. Long-term COVID impacts to supply chains, worksite strategies, and consumer behavior have compelled most organizations to modernize to better serve customer needs. Though migrated Microsoft Dynamics 365 customers will tell you that cloud benefits far exceed the perceived risks of moving or "comfort" associated with remaining on-premises, making thisRead more
The post 3 characteristics to look for in your Dynamics 365 migration partner appeared first on Microsoft Dynamics 365 Blog.
When sellers follow a predefined set of activities from day to day, they will usually be more productive. These best practices, or sequences, guide sellers. Dynamics 365 Sales Premium recently announced a preview of the reporting capability for sequences.
The post Use a performance dashboard to optimize seller activities appeared first on Microsoft Dynamics 365 Blog.
Over the last 15 years, social media has grown rapidly, both in reach and in impact on our daily lives. Facebook reached one billion users worldwide in 2012, only eight years after launch, and has approximately 2.89 billion active users today. Instagram boasts nearly 140 million active users, while 100 million people enjoy TikTok.1 BeyondRead more
The post Dynamics 365 powers social shopping needs with headless commerce appeared first on Microsoft Dynamics 365 Blog.
The global field service market is continuing to grow at a quickening pace. In 2016, the field service market size was estimated to be $1.78 billion USD, and now that number is predicted to hit $4.45 billion by the end of 2022an estimated compound annual growth rate (CAGR) of 16.5 percent.1 Much has changed sinceRead more
The post 6 field service trends to watch in 2022 appeared first on Microsoft Dynamics 365 Blog.
Every day, retail stores are providing enhanced customer experiences and streamlining operations with the in-store apps from Dynamics 365 Commerce. That technology is getting an update that will improve IT operations and usability.
The post Plan for updates to the in-store solution in Dynamics 365 Commerce appeared first on Microsoft Dynamics 365 Blog.
The pandemic has sped up the adoption of digital technologies to obtain data insights. The multi-year collaboration between FedEx and Microsoft, announced in May 2020, aims to reinvent commerce and provides businesses with actionable insights to win in an increasingly competitive landscape. And on January 24th, we announced a new cross-platform “logistics as a service”Read more
The post FedEx and Dynamics 365 reimagine commerce experiences appeared first on Microsoft Dynamics 365 Blog.
The new era of digital has ushered in a once-in-a-lifetime opportunity, as well as make-or-break challenges. Fast-moving organizations are seizing the moment to capture a sizable audience. But keeping customers is more difficult than ever. Organizations, facing mounting privacy regulations coupled with wary customers, are moving beyond third-party data to zero-party data for powering customerRead more
The post Zero-party data is more valuable than ever for customer experiences appeared first on Microsoft Dynamics 365 Blog.
For SOLEVO Grouplike many other businesseshaving a finance system that meets their needs for agility, flexibility, and scale was incredibly important, so in 2019, they implemented Microsoft Dynamics 365 Finance. Paired with interconnected tools such as Microsoft Power Platform, Dynamics 365 gave them a high degree of visibility into the past and present state ofRead more
The post SOLEVO Group transforms their financial operations with finance insights appeared first on Microsoft Dynamics 365 Blog.
If sales were simple, then every seller and every sales organization would be successful. But there's more to it, especially in the current landscape. We're seeing a fundamental shift in the way customers want to engageinstead of relying only on direct contact with sellers, customers more frequently use digital channels to get answers to questionsRead more
The post 4 ways to accelerate revenue with Dynamics 365 Sales and AI appeared first on Microsoft Dynamics 365 Blog.
The past year has cultivated many personal and professional changes. No person or industry has been untouched. Even field service has embraced seismic changes as a result of the ongoing global pandemic. For many field service organizations, being dispatched to the customer's location to diagnose and resolve an issue became more complex than ever before.Read more
The post Microsoft is named a Leader for Field Service Management appeared first on Microsoft Dynamics 365 Blog.
In sales, planning is everything. However, many sales reps lack a detailed plan on how to follow up with prospects. Creating a customized plan for various scenarios is the basis for a sales cadence.
The post Improve seller productivity with a sales cadence appeared first on Microsoft Dynamics 365 Blog.
Delays, constraints, and disruptions are frequent challenges for global supply chains. And they are costly. According to Gartner 70 percent of supply chain leaders report that they have been constantly responding to disruptions since 2019.1 Supply chain professionals have long understood that the earlier potential disruptions and constraints are identified, the more successful the measuresRead more
The post Dynamics 365 composable approach enables rapid deployment of a supply chain control tower appeared first on Microsoft Dynamics 365 Blog.
An accurate view of your inventory is key to many decisions that you make as a company, but it is more and more challenging to get timely, correct data drawn from storage locations, sales channels, and a variety of source data systems.
The post Gain visibility into your inventory to improve supply chain resiliency appeared first on Microsoft Dynamics 365 Blog.
Today, we published the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2022 and September 2022. This first release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformationRead more
The post 2022 release wave 1 plans for Dynamics 365 and Power Platform now available appeared first on Microsoft Dynamics 365 Blog.
Data is everywhere chief financial officers (CFOs) look these days. Senior finance leaders have more data in front of them than ever beforewith insights to drive financial growth, disrupt sales, and transform customer experiences often hiding in plain sight. All the while, the roles of finance leaders are evolving. Once economic guardians, they're now beingRead more
The post Bring the future of finance into focus at Finance Reimagined 2022 appeared first on Microsoft Dynamics 365 Blog.
With more and more customers looking to digital channels for product information, feedback, and insights, the role of the store is changing from a place that simply houses and transacts products to another integral step in building and differentiating customer experience. While this transformation has been taking place these past several years, the recent impactRead more
The post The evolution of retail store into an experience center appeared first on Microsoft Dynamics 365 Blog.
Earlier in 2021, we had discussed how retailers can create an intelligent supply chain to successfully navigate through the disruptions and quickly adapt to changing customer behavior. As our retail customers embarked on the journey to create a resilient and intelligent supply chain, there were three key areas that emerged where our customers prioritized theirRead more
The post Dynamics 365 helps build the retail supply chain of the future appeared first on Microsoft Dynamics 365 Blog.
Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a strategy that has become table stakes for most retailers. The gap that does exist presents a lack of clarity about what omnichannel retail is and the inability of organizations to deliverRead more
The post Bridging the omnichannel gap in retail with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft's work to help enterprises, especially those in the retail, consumer brands, healthcare, manufacturing, and media and advertising industries to meet their customers' expectations by delivering privacy-aware, consent enabled personalization has gained someRead more
The post Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms appeared first on Microsoft Dynamics 365 Blog.
As digital transformation drives innovation and transforms the way we work, we see business operations and traditional internal processes being disrupted daily. To adapt and scale changes across their business, many organizations are overwhelmed and faced with digitizing thousands of manual checklists, paper forms, documents, and more. The good news is today's Microsoft solutions makeRead more
The post Convert data into 3D assets using Dynamics 365 Guides, AI Builder, and Power Automate appeared first on Microsoft Dynamics 365 Blog.
