Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of empowering users, fostering collaboration, and driving innovation.
The post Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and Innovation appeared first on Microsoft Dynamics 365 Blog.
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support.
The post Take Customer Service to new heights with cross-geo support for Copilot appeared first on Microsoft Dynamics 365 Blog.
The use cases for Copilot in customer experience (CX) are endless. Let’s delve into how these copilot features came to be and highlight our generative AI roadmap moving forward.
The post Copilot in Dynamics 365 Marketing revolutionizes marketing with query assist and content ideas appeared first on Microsoft Dynamics 365 Blog.
Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace. If you are still running systems on-premises, it starts with application modernization in the cloud.
The post Dynamics 365 application modernization on Azure: Envisioning the future appeared first on Microsoft Dynamics 365 Blog.
Welcome to a new era in enterprise resource planning (ERP) systems. As businesses around the world embrace the power of AI to streamline operations, speed time to actionable insight, and drive innovation, a game-changer is taking center stage: generative AI.
The post Introducing next-generation AI and Microsoft Dynamics 365 Copilot capabilities for ERP appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 has made this vendor onboarding process even easier with Wave 1 2023 by introducing Tenant Switcher for Field Service Mobile.
The post Guest Access with Field Service Mobile: Introducing Tenant Switcher for Field Service Mobile appeared first on Microsoft Dynamics 365 Blog.
The offline-enabled application will allow frontline workers to perform functions while they are in the field, without depending on an internet connection. This keeps them productive even in environments without high quality network coverage, which can be a common problem in rural locations or even remote urban areas where network coverage is poor.
The post Fire up your mobile field service game: offline enhancements for a seamless user experience appeared first on Microsoft Dynamics 365 Blog.
With custom columns in the conversation table, organizations can enable agents to quickly summarize interactions and associate conversations with leads.
The post Customize the conversation table for your business needs appeared first on Microsoft Dynamics 365 Blog.
Back in November 2022 we announced the availability of the second phase of Project Service Automation to Project Operations upgrade, making it possible to upgrade projects with up to 500 tasks.
The post Upgrade Project Service Automation to Project Operations appeared first on Microsoft Dynamics 365 Blog.
Layout personalization and persistent filters to inline attachment and transcript views are designed to boost user personalization and productivity.
The post Boost your productivity with timeline enhancements appeared first on Microsoft Dynamics 365 Blog.
With a growing alignment between customer service and brand loyalty, companies recognize the growing complexity and consequence of the service relationship. Those looking to bridge the divide have sought new tools and technologies to help evolve service delivery for both the customer and the employee.
The post A report on Global State of Customer Service Sophistication appeared first on Microsoft Dynamics 365 Blog.
