Don't miss Microsoft Ignite, an all-digital three-day event kicking off this next Tuesday, March 2 at 8:00 AM Pacific Time! This is your opportunity to get a sneak peek at the future of Microsoft Dynamics 365 and Microsoft Power Platform, connect with experts, and engage with your global community. We've packed the line-up with technicalRead more
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There's still time to join today's free Finance Reimagined virtual CFO summit. Connect with industry icons and peers. Expand your network and get insights from savvy CFOs as they share their perspectives on the impact of COVID-19, how their organizations pivoted in response, and how they plan to transform for the future. As Microsoft CEORead more
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Understanding your customers starts with gathering their feedback. But a Forrester study found that at the end of 2020, decision making with customer insights was organizations' biggest challenge with marketing programs.
The post 4 principles of successful voice of the customer programs appeared first on Microsoft Dynamics 365 Blog.
As we enter 2021, we reached out to a few Microsoft partners and asked if they could share with us about their experiences from 2020how they and their customers faired amidst the challenges presented by the onset of the COVID-19 pandemic, as well as what trends they're seeing, what lessons they had learned, and what predictions they had for 2021.
The post Why Simple’s CEO thinks exciting times are ahead in 2021 appeared first on Microsoft Dynamics 365 Blog.
Effectively managing fraud requires a multi-tiered strategy. It is essential to adopt a fraud prevention strategy with a broad view, encompassing multiple user interaction events, and phased decision-making points. A user interacts in many ways on a merchant's website, such as searching for products, updating account info, writing a review, adding or removing items fromRead more
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Finance leaders are organizations' linchpins, and during crises such as the pandemic, they take on enormous responsibilities to steer their businesses through the storm while simultaneously preparing for the future. Some of the actions savvy finance leaders are taking during these uncertain times are to continue to reduce costs, mitigate risks, and accelerate their company'sRead more
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Despite significant headwinds in 2020a global pandemic, economic downturn, and technology budgets clippedcustomer data platform (CDP) growth is booming. Businesses are charging full steam ahead on digital transformation efforts as their customers have dramatically moved toward online channels. According to a McKinsey Global Survey of executives, organizations across sectors and geographies are likely to reportRead more
The post Top 3 customer data platform trends for 2021 appeared first on Microsoft Dynamics 365 Blog.
Retail used to look different. It was local; it was a relationship. But new technology brought change. Trains opened the door for the Sears catalog, offering a wide array of products to distant customers. Henry Ford’s automobile led to suburbanization, malls, and department stores, changing the face of retail. And now, enabled by digital technologyRead more
The post Building customer relationships through relevant and unified personal experiences appeared first on Microsoft Dynamics 365 Blog.
Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding "yes." In a recent survey, 91 percent of customers would use an online knowledge base if it were available and tailored to their needs, and in another published report, respondents preferred knowledge bases over all otherRead more
The post Why a knowledge base is important in delivering exceptional customer service appeared first on Microsoft Dynamics 365 Blog.
If you're looking for ways to harness the power of AI to help prevent retail loss, please join us for a free webinar at 10:00 AM PST on Wednesday, February 10, 2021. Attendees will gain insight into how Dynamics 365 Fraud Protection loss prevention has helped fashion company, BESTSELLER, quickly identify and investigate potential sourcesRead more
The post Webinar: Tips for using AI in retail loss prevention to fight against fraud appeared first on Microsoft Dynamics 365 Blog.
Having spoken to over 300 Microsoft Dynamics 365 on-premises customers, I have a lot of empathy for companies that are faced with the decision to migrate to the cloud. Most commonly I've heard that changing business software can appear risky, daunting, and expensive, but the customers that have successfully migrated to Dynamics 365 will tellRead more
The post 3 reasons to accelerate your migration journey to Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
When your business depends on you to make informed strategic, tactical, and operational decisions, being able to gain actionable insights from your fraud protection system is crucial. Data should drive everything from reconfiguring rules to targeting new fraud vectors, manually reviewing transactions, presenting at monthly business meetings, or even monitoring and troubleshooting technical issues. BuiltRead more
The post Do you monitor the pulse of your fraud protection operations? appeared first on Microsoft Dynamics 365 Blog.
The pandemic has profoundly impacted educators across the world. Video calling technology has enabled millions of classes to continue at a distance but, it has shortcomings when it comes to teaching hands-on skills. This fall, the School of Nursing at the University of Michigan turned to mixed reality and Microsoft Dynamics 365 Guides for anRead more
The post How Dynamics 365 Guides is transforming remote nursing education appeared first on Microsoft Dynamics 365 Blog.
The Microsoft Dynamics 365 (Preview) app for Windows is optimized to help your team stay productive whether they're connected or working offline. The app provides your salespeople, agents, and supervisors with tools they need to track their tasks, arrive prepared for appointments, take notes, and access customer records. It is seamless to deploy because employeesRead more
The post Dynamics 365 (Preview) app for Windows comes with offline access appeared first on Microsoft Dynamics 365 Blog.
While the move to e-commerce in the retail industry has been underway for years, the onset of the pandemic last year accelerated the transition as retailers needed to quickly pivot to optimize for online sales in order to adapt. With the help of Microsoft partners, many retail customers around the world were able to makeRead more
The post Hitachi Solutions helps Dr. Martens reboot their business appeared first on Microsoft Dynamics 365 Blog.
It's no secret that fully embracing digital sales experiences is increasingly necessary to stay in the sales game. By 2025, this shift will be business as usual. What does this mean for sales organizations? Gartner analysts breaks it down in a recent trend insight report, “The Future of Sales in 2025: Why B2B Sales NeedsRead more
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In Dynamics 365 Finance, you can use the credit management capability to define a credit limit at the customer level. However, the same customer might also be part of a customer credit group that has its own credit limit. So how does Dynamics 365 Finance determine which limit to use for sales orders when there'sRead more
The post 5 scenarios that show how credit limits are determined in Dynamics 365 Finance appeared first on Microsoft Dynamics 365 Blog.
While we may not have adequate measurement, one of the lasting repercussions of shutdowns, closings, quarantines, and widespread work-from-homes due to the pandemic will be to propel a shift toward a B2C-type experience within B2B impacting how customers expect to be understood and communicated with. It will also compel chief marketing officers (CMO) and marketingRead more
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