Manage opportunities more effectively with the new sales pipeline view!

The sales pipeline is a visual representation of where prospects are within the sales funne

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Parallel cost accounting now available with Global Inventory Accounting Add-in for Supply Chain Management

With the new Global Inventory Accounting Add-in, Microsoft Dynamics 365 Supply Chain Management now supports parallel cost accounting. The ability to perform inventory accounting using multiple costing ledgers enables organizations that do business internationally to easily comply with multiple accounting standards at the same time.

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Use the Customer Service workspace app for omnichannel interactions

Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouraging customers to migrate to the Customer Service workspace application. This upcoming change will affect your multi-session agents currently using the Omnichannel for Customer Service application in Microsoft Dynamics 365 Customer Service. We have decided toRead more

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Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. However, with customers playing an active role in shaping their own experiences in how they engage with the brand, marketers are faced with the challenge of designing increasingly complex journeys.

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