Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing.
The post Use intelligence to transform routing of service delivery requests appeared first on Microsoft Dynamics 365 Blog.
Marketing professionals go to great lengths to understand customers. Detailed personas are written to identify the motivations, interests, and buying patterns of prospects and customers. But all too often, these personasand their resulting customer journeysare informed by data points important to the organization, not the customer. You cannot claim to be customer-centric, customer-first, or customer-obsessedRead more
The post The most important customer experience metrics (that you’re not tracking yet) appeared first on Microsoft Dynamics 365 Blog.
Today's organizations have seen tremendous value in using mixed reality, as it rapidly changes how employees learn, work, and understand the world around them. With the unique value of mixed reality solutions, such as Microsoft HoloLens 2, Microsoft Dynamics 365 Guides, and Microsoft Dynamics 365 Remote Assist, organizations can drive workforce transformation with on-the-job guidance,Read more
The post Exploring the Intel manufacturing environment through mixed reality appeared first on Microsoft Dynamics 365 Blog.
The concept of the global control tower first appeared on the radar of supply chain leaders around 15 years ago. As more and more companies pursued end-to-end visibility for increasingly globalized supply chains, the idea quickly gained momentum. IndustryWeek noted global control towers as one of the hottest supply chain buzzwords of 2008.1 Still, for an idea that hasRead more
The post Enhance visibility with Dynamics 365 digital supply chain solutions appeared first on Microsoft Dynamics 365 Blog.
Thank you to everyone from across the globe who attended Microsoft Ignite last week. This year's virtual event was packed with learning sessions, announcements, engaging conversations, and Q&Asfar too much content to absorb in just three days. To help you catch up on the news and content from Microsoft Ignite, we've rounded up the highlightsRead more
The post Microsoft Ignite recap: Dynamics 365 news and announcements you may have missed appeared first on Microsoft Dynamics 365 Blog.
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these results. To meet customer expectations, marketers are looking to create end-to-end customer experiences that are customer-led, highly personalized,Read more
The post Dynamics 365 Marketing is leading the way with personalized engagement appeared first on Microsoft Dynamics 365 Blog.
Today we are excited to announce the new guided tour for Microsoft Dynamics 365 Intelligent Order Management. We are also taking this opportunity to talk about businesses' need for order management solutions to move beyond the limitations of traditional enterprise resource planning (ERP) systems and keep pace with the fast-changing landscape of e-commerce. View ofRead more
The post Dynamics 365 Intelligent Order Management launches new guided tour appeared first on Microsoft Dynamics 365 Blog.
As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. For retailers to thrive in ever more competitive marketplaces, they must embrace technology solutions that enable a modern and intelligent store. Microsoft Dynamics 365 Commerce stands ready withRead more
The post Dynamics 365 Commerce enables the modern and intelligent store appeared first on Microsoft Dynamics 365 Blog.
Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. The tools that sellers are currently using are not helping meet these new demands. Yesterday's tools don't serve our modern objectives. Sellers can't afford to work inRead more
The post Revolutionizing the future for sellers in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.
With a growing labor shortage and access to new technologies and processes, businesses are adopting mixed reality to improve how employees learn, work, and understand the world around them. Microsoft Dynamics 365 Guides is driving workforce transformation with hands-on training and step-by-step holographic instructions that are seamless, intuitive, and embedded into everyday workflows, equipping employeesRead more
The post Announcing new activity menu and 1:1 calling for Dynamics 365 Guides appeared first on Microsoft Dynamics 365 Blog.
It is imperative for organizations to create agile, connected, and sustainable manufacturing processes to customize products and services for their customers, accelerate innovation, and adopt to new business models like offering products-as-a-service. This requires hyper-automated processes and enhanced visibility across production floor and supply chains. In addition, more standardization and interoperability of software across plantsRead more
The post Optimize production processes with Dynamics 365 Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.
In supply chain management, when you have an urgent demand, you want it to be prioritized across your planning system. You can now enable such a broad, yet flexible factor as prioritization in Dynamics 365 Supply Chain Management.
The post Optimize your supply chain with priority-based planning appeared first on Microsoft Dynamics 365 Blog.
Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems.
The post Break down data silos with an integrated manufacturing solution appeared first on Microsoft Dynamics 365 Blog.
Engaging with customers in today's world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. WeRead more
The post Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences appeared first on Microsoft Dynamics 365 Blog.
Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today's decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrateRead more
The post Meet Context IQ—A new way to collaborate in a hyperconnected business appeared first on Microsoft Dynamics 365 Blog.
We are excited to announce the preview launch of Dynamics 365 Supply Chain Insightsto help organizations achieve a supply chain of the futureone that is resilient, sustainable, and capable of sensing, predicting, and mitigating disruptions before they occur. Recent worldwide supply chain disruptions have resulted in economic losses and missed opportunities that stretch into the billions of dollars. Since theRead more
The post Mitigate disruptions with Dynamics 365 Supply Chain Insights—now in preview appeared first on Microsoft Dynamics 365 Blog.
