Enable digital selling with the sales accelerator in Dynamics 365 Sales

In the past, many sales organizations looked at customer relationship management applications simply as process-driven data repositories or systems of record. Sales reps spent hours manually entering data and had less time to build profitable relationships and actually sell. However, this approach has become increasingly untenable for businesses now that the norm is for savvy,Read more

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Support student success with the Dynamics 365 education accelerator

Most of us know at least one college student who is attending some or all of their classes online to cope with current circumstances. With many schools operating primarily online or in a hybrid mode, millions of students are cut off from the traditional sources of support that colleges offer. To help students navigate theseRead more

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How you can collect feedback and protect customer information

As today's world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiencestruly understanding your customers is of the upmost importance. The traditional approach of analyzing one piece of purchase data or one simple survey is insufficient for businesses looking to make an impact on the bottom line. WithRead more

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2021 release wave 1 plans for Dynamics 365 and Power Platform now available

Today, we published the 2021 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2021 and September 2021. This first release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformationRead more

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Fraud trends part 3: fraud in the food service industry

In this blog series we are exploring the latest fraud related events and issues on the rise in our digitized world. The first installment in the series explored account takeovers (ATO) and the $7 billion yearly loss affecting even the largest organizations. The second installment explored the ways fraudsters are capitalizing on the rise ofRead more

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Quickly respond to changing retail needs with an intelligent supply chain

Truly engaged, always connected As digital commerce continues to evolve and become an integral revenue stream for retailers and consumer goods companies, it is paramount for these companies to digitally transform their supply chain as well. They need the agility to rapidly plan and adapt to changing customer needs, use AI and machine learning toRead more

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The power of CDPs: building customer trust and loyalty in retail

Truly engaged, always connected The events of 2020 have left a lasting impact on the retail industry and retailers are fueling rapid innovation with development and rollout of new technologies. The global pandemic has shifted how customers buy, as well as renewed recognition of the critical value of technology to customers. Convenience, flexibility, and personalizationRead more

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Enable a new level of B2B digital sales excellence with Dynamics 365 Commerce

Truly engaged, always connected At this year's NRF, many retailers are taking the time to reflect on the learnings from 2020 and the road ahead for 2021. It's hard to believe that only 12 months have passed since we disclosed the general availability of Microsoft Dynamics 365 Commerce, which was the evolution of our provenRead more

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NRF 2021: enabling retailers to reimagine the road ahead with Microsoft Business Applications

Truly engaged, always connected The past year has brought complex challenges for retailers of every size, and in response many have quickly pivoted their businesses to adjust. With store closures during lockdown, retailers leveraged Microsoft Dynamics 365 to facilitate new purchasing options for their customers, such as shipping from stores and click and collect. OnceRead more

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How Sunrise Technologies used Microsoft Dynamics 365 to stay productive in 2020

"It was March 13 at noon. I think that’s when we announced in the company that we were hard stopping," said John Pence, president and founder of Sunrise Technologies. "I don’t think any of the executive team will ever forget that lunch." Like John, I'm sure you remember where you were in March of 2020,Read more

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Forget about forgetting with the latest update to action items in conversation intelligence

As the world of sales is increasing its adoption of digital transformation, we are looking for ways to help boost your sales teams’ productivity and give them tools, like conversation intelligence, that help them focus on winning deals without distractions. After talking to sellers and managers from different sales teams, we found that the tasksRead more

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Microsoft at NRF: the changing landscape of retail

With NRF Chapter 1 starting this week, many retailers are looking to 2021 with one prominent thought: what's next? Microsoft Dynamics 365 will again play a prominent role in Retail's Big Show with new announcements and showcasing customer agility and innovation amidst a very disrupted market. It's clear that 2020 was a year where theRead more

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How Agic Technology deployed Supply Chain Management in 2 weeks to help Invitalia fight the pandemic

Setting up or overhauling a supply chain operation has traditionally been an arduous, complex process. Now, by deploying modern, intelligent cloud applications like Dynamics 365 Supply Chain Management, organizations are demonstrating just how rapidly one can transform operations, especially when guided by the right experts. Invitalia, the Italian national agency for economic development, provided aRead more

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3 Tips for Creating Intelligent Fraud Management Workflows

Today's continuous growth of e-commerce sales drives the need for a stronger focus on fraud detection and protection. To meet demand and stimulate growth it's become crucial to keep fraud and operational costs low by streamlining business processes. Automating the risk analysis and transactional review process with machine learning platforms, like Dynamics 365 Fraud Protection,Read more

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Enable the Dynamics 365 Sales Preview mobile app in Advanced Settings

Although it may seem counter-intuitive, now that many people are working from home at least some of the time, having a streamlined mobile app for your sales team has become critically important. Whether they're in the office, in their car, or just moving around their houses, sellers need to stay on top of their dealsRead more

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