Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers' expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift in both customer behavior and expectations. With lives upended and livelihoods being affected around the world, consumers have been forcedRead more
The post Make every interaction count with customer journey orchestration appeared first on Microsoft Dynamics 365 Blog.
No comments:
Post a Comment