Exceed customer expectations with seamless and unified commerce experiences

Today’s consumers want the flexibility to buy and fulfill where, when, and how they choose. As retailers have expanded on purchasing options for customerslike buy online pick up in-storethey have quickly gone from value adds or differentiators, to baseline customer expectations. For many retailers, enabling omnichannel experiences is not only a means to grow; itRead more

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Automated lead routing (preview): Right salesperson, right time, more sales

The lead routing capability available for Preview in Dynamics 365 Sales automates the distribution of incoming leads to sellers and teams, ensuring that leads are consistently assigned based on repeatable rules.

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Microsoft acquires Suplari to strengthen business insight for finance and procurement leaders

In a world where efficiency is more important than ever, companies are turning to new ways to unlock actionable insights to improve their businesses from the massive amounts of data they manage across their many data silos. This move to a new breed of "data-first" applications, which we introduced for other business processes through appsRead more

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Transforming service operations with Connected Field Service

You have probably heard of Connected Field Service as a buzzword these days, but some of you may still wonder what it actually entails. Field service management (or FSM) typically refers to the management of a company's resources employed at or en route to the client's location.1 FSM typically involves the installation, service, maintenance, orRead more

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Tracking forecasts to your company’s fiscal calendar just got easier

Support for custom fiscal periods improves the accuracy of forecast comparisons so that sales teams have better visibility into their revenue targets and sales progress.

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Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we've had to change the way we do business. As we start to emerge from the pandemic's isolation and restrictions, we're entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successfulRead more

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Improve seller productivity with the deal manager experience

The enhanced deal manager workspace allows sellers to get a full view of their pipeline, quickly gather context and take action, collaborate with their colleagues, and work the way they want to work.

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How to approach your routing and assignment transformation with unified routing

The new unified routing capabilities in Dynamics 365 Customer Service allows organizations to implement incremental improvements without having to completely overhaul routing and assignment procedures all at once.

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2021 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment toRead more

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Innovate and grow with the simplified Business Applications ISV Connect program

Today at Microsoft Inspire, we shared some of the exciting updates we've made to the Business Applications ISV Connect program, all of which are designed to enable innovation and growth by making it easier for you to build and sell with Microsoft. Beginning this fall, the ISV Connect program will offer enhanced benefits that areRead more

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Bring Dynamics 365 into the flow of work with Teams—at no additional cost

Today at Microsoft Inspire, partners and customers will learn how the Microsoft cloud can help them navigate their transformation journey, make the shift to hybrid work, innovate everywhere across their organization, and build it all on a foundation of trust and security. We’ll also share how partners can capitalize on the opportunities ahead of usRead more

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Use guided integration to set up Fraud Protection for your business

To help simplify the Dynamics 365 Fraud Protection integration process, we have added a guided experience.

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