Strike a strategic inventory balance in your supply chain with demand driven material requirements planning (DDMRP)

Today we are excited to announce the preview of our demand driven material requirements planning (DDMRP) feature for Microsoft Dynamics 365 Supply Chain Management. The evolution of MRP DDMRP is the next evolution of material requirements planning (MRP), which has a long and storied history in manufacturing. From its origins in the early 1960s asRead more

The post Strike a strategic inventory balance in your supply chain with demand driven material requirements planning (DDMRP) appeared first on Microsoft Dynamics 365 Blog.

Honor customer data use consent with unified profiles in Dynamics 365 Customer Insights

Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data.

The post Honor customer data use consent with unified profiles in Dynamics 365 Customer Insights appeared first on Microsoft Dynamics 365 Blog.

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

In today's digital world, brand reputation is synonymous with customer experience, including the quality of customer care. Consumers expect effortless, consistent, and secure experiences across any point of contact they choosein fact, their brand perception and customer loyalty depend on it. With the stakes this high, companies need a comprehensive yet flexible solution to modernize their customer care experience.

The post Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution appeared first on Microsoft Dynamics 365 Blog.

Modernize employee expense management with automation and AI

As the world continues to rebuild and forge a path to a new normal post-COVID-19, more and more business travelers will once again hit the road. Looking further ahead, the Global Business Travel Association expects business travel to fully recover by 2024.1 While this is certainly a welcomed sign of recovery, the uptick in businessRead more

The post Modernize employee expense management with automation and AI appeared first on Microsoft Dynamics 365 Blog.

2022 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2022 and March 2023. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment toRead more

The post 2022 release wave 2 plans for Dynamics 365 and Power Platform now available  appeared first on Microsoft Dynamics 365 Blog.

How to build a modern field service organization

Field service organizations have traditionally operated under the break-fix modelthat is, responding to a device failure after the customer reports an issue. This operating model has grown antiquated due to rising costs and inefficiencies in labor and operations. It is also proving less than effective in satisfying the customer's growing expectations. The field service industryRead more

The post How to build a modern field service organization appeared first on Microsoft Dynamics 365 Blog.