Email classification in Dynamics 365 ensures only meaningful customer emails become cases. Reduce noise, improve triage, and boost service productivity.
The post Try Email Classification in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
Learn how Dynamics 365 unifies field service and project financials, enabling real-time profitability tracking, accurate billing, and connected service delivery.
The post Managing Complex Service Work with Financial Clarity appeared first on Microsoft Dynamics 365 Blog.
The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports email evaluations, available in Public Preview. The same structured evaluation framework that powers consistent, automated quality assessments across cases and conversations now extends to customer-facing emails. This expansion brings greater trust, transparency, and accountability to another critical communication channel.
The post Public Preview: Quality Evaluation Agent Extends Quality Oversight to Email appeared first on Microsoft Dynamics 365 Blog.
