Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels, helping representatives bring in the right expertise without transfers, repetition, or lost context.
The post Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Contact Center enables seamless customer handoffs with flexible transfer options, including direct, warm, queue, Teams, and external transfers. These capabilities help service teams route conversations efficiently, preserve context, support compliance, and ensure customers connect quickly with the right expert across voice and digital channels.
The post All Transfer Capabilities in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business Central.
The post Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog.
The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the work.
The post Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026 appeared first on Microsoft Dynamics 365 Blog.
We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Microsoft 365 Copilot.
The post 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings appeared first on Microsoft Dynamics 365 Blog.
We’re pleased to introduce a new capability for Dynamics 365 Finance and Operations archive with Dataverse long-term retention: parallel processing for archive jobs. This enhancement allows the Archive job scheduler to run multiple archive jobs at the same time, dramatically reducing the time required to archive high volumes of transaction data across legal entities.
The post Support Parallel Processing for Archive Jobs in Dynamics 365 Finance and Operations appeared first on Microsoft Dynamics 365 Blog.
Global ERP environments are under increasing pressure. Regulatory requirements continue to evolve, compliance processes are moving to digital channels, and authorities expect structured electronic reporting delivered in prescribed formats and on local timelines. At the same time, IT teams are responsible for keeping ERP platforms current, reducing custom code, and supporting expansion into new markets without increasing operational complexity.
The post Expanding global reach with Globalization Studio and new Türkiye localization in Dynamics 365 ERP appeared first on Microsoft Dynamics 365 Blog.
