As supply chains become more dynamic, the way work gets done and operations are run is changing, and agentic AI is at the forefront.
The post From intelligence to impact: How agentic AI is reshaping today’s supply chain appeared first on Microsoft Dynamics 365 Blog.
The Case Management Agent in Dynamics 365 Customer Service empowers admins to measure AI‑powered field prediction accuracy against real organizational data before enabling case enrichment in production: test against historical records, review the results, refine field descriptions, and enable the feature when accuracy meets your bar.
The post Run case enrichment simulation to assess AI prediction quality in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for better outcomes.
The post Meet Your Agentic Contact Center appeared first on Microsoft Dynamics 365 Blog.
We are excited to preview Service Operations Agent. It’s a new AI-powered capability in Dynamics 365 Contact Center that transforms how administrators configure, validate, and orchestrate conversations at runtime.
The post Introducing Service Operations Agent in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle.
The post Turning customer experience into a growth engine appeared first on Microsoft Dynamics 365 Blog.
Expense Agent in Dynamics 365 Business Central is an AI-powered solution designed to simplify how employees capture, submit, and manage expenses while helping organizations maintain control, compliance, and auditability.
The post Introducing Expense Agent in Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog.
Governance in Dynamics 365 Customer Service introduces policy-driven email validation in Public Preview. Enforce compliance, protect your brand, and ensure AI-generated and human-authored communications meet organizational standards—before they’re sent.
The post Introducing Governance in Dynamics 365 Customer Service: A New Era of Policy-Driven Communication appeared first on Microsoft Dynamics 365 Blog.
