We're excited to announce that Dynamics 365 Business Central will soon offer new sustainability features that will help you comply with the latest standards and best practices, as well as drive positive changes for your business and the environment.
The post Sustainability in Dynamics 365 Business Central: A New Way to Measure and Manage Your Environmental Impact appeared first on Microsoft Dynamics 365 Blog.
Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requests, and provide personalized support.
The post Use Microsoft Copilot for Service with your external CRM appeared first on Microsoft Dynamics 365 Blog.
The unveiling of the D365 Warehouse Mobile App's latest iteration, version 2.1.23, marks a notable advancement in warehouse management technology. It introduces a range of upgraded features aimed at enriching user interaction and optimizing processes. Notably, this update prioritizes authentication, stability, and user-friendliness, addressing the intricate challenges faced by businesses aiming to refine their warehouse management.
The post Optimizing Warehouse Management: Unveiling the Power of D365 Warehouse Mobile App Version 2.1.23 appeared first on Microsoft Dynamics 365 Blog.
In the ever-growing world of Microsoft Dynamics 365 Sales, there is always a host of capabilities that could be enabled to support sellers, complemented by monthly releases packed with innovations.
The post Dynamics 365 Sales: Enhanced overview for tracking features & settings appeared first on Microsoft Dynamics 365 Blog.
In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers' expectations and staying relevant.
The post Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories appeared first on Microsoft Dynamics 365 Blog.
Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated.
The post Build your Copilot testing strategy in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
With Microsoft Dynamics 365 Business Central and Microsoft 365, businesses can establish a unified experience where data seamlessly connects with productivity apps including Microsoft Excel, Microsoft Outlook, and Microsoft Teams. This connectivity ensures that employees can access timely information, gain valuable insights, and collaborate directly within the tools they use daily—all without the need to switch between applications.
The post Microsoft Dynamics 365 Business Central and Microsoft 365: Connect data to the tools where work is done appeared first on Microsoft Dynamics 365 Blog.
We are announcing the public preview of the Human Resources app for Dynamics 365 Human Resources on Finance and Operations environments.
The post Manage time off requests with Human Resources app for Microsoft Teams appeared first on Microsoft Dynamics 365 Blog.
According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity. We are pleased to share the results of a December 2023 Forrester Consulting Total Economic ImpactTM (TEI) Study commissioned by Microsoft.
The post Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service appeared first on Microsoft Dynamics 365 Blog.
A guide for sales managers and sellers who want to improve their customer engagement and collaboration with multiple sequences now available across Dynamics 365 Sales.
The post Support parallel working with multiple sequences in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.
