Enhance workplace automation with prebuilt RPA templates for Dynamics 365 (preview)

For many businesses, success increasingly depends on having the agility to innovate and adapt to rapid change, responding to customer needs, competitive pressure, and industry trends. But this is a difficult challenge when employees are buried in time-consuming busywork like repetitive tasks or complex processes. That's why we are dedicated to helping organizations like yoursRead more

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Northeastern University uses Dynamics 365 Guides mixed reality to deliver experiential learning

"What kind of cool opportunities are there in the research and education space and how can we leverage that technology?" These were the types of questions that educators at Northeastern University asked themselves when looking for solutions to provide unique, immersive experiences for their students. Education and experiential learning have seen incredible value in theRead more

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Update for our customers using Russian payroll capabilities of Dynamics AX 2012 R3

We have made the decision not to invest in transitioning the Russian payroll capabilities in Dynamics AX 2012 R3 over to Dynamics 365. However, we’ll continue to support existing Russian payroll capabilities for organizations on an Enhancement Plan during the mainstream support and extended support through October 12, 2021 and January 10, 2023, respectively. ForRead more

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Bring predictability to your revenue pipeline with Dynamics 365 Sales

Most companies use sales pipeline data to gauge a very generalized picture of future sales. But imagine if your company’s data was accurate enough to predict next month's revenue within a few cents? If an organization can standardize on top-performing sales processes and establish an accurate, targeted picture of the customer, pipeline data becomes far more reliableand future sales become far moreRead more

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Build differentiated SaaS apps with Microsoft Industry Clouds

The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it's hard to imagine things going back to the way they once were. As organizations work toRead more

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3 resources that advance your on-premises migration to Dynamics 365

Change is not always easy. Economic disruptions from COVID-19 have compelled most organizations to assess whether their legacy systems, processes, and infrastructure can provide the necessary agility to remain competitive. While shifting market conditions have accelerated cloud adoption, some are still weighing migration costs, complexities, and risks against the benefits. There are many reasons toRead more

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5 trends transforming B2B buying and e-commerce

Many of the forces driving rapid change in B2C commerce are now propelling transformation in the B2B space. Buyers of all types demand an easy, convenient online shopping experience, a requirement that has been accelerated by the pandemic and as Millennials take the decision-making reins. Over time, the demand for an omnichannel, user-centric e-commerce experienceRead more

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Mixed reality meets lean management: how Dynamics 365 Remote Assist streamlines Microsoft datacenter operations

Did you know that mixed reality business applications like Microsoft Dynamics 365 Remote Assist on HoloLens 2 can help reduce waste from a lean management perspective? We invited Six Sigma Black Belt and Kaizen expert Laura Riley, Senior Business Program Manager from the Microsoft Cloud Operations and Innovations team to share her perspective on howRead more

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Your guide to Dynamics 365 and Power Platform at Microsoft Build

Microsoft Build is just around the corner! To help you make the most of the three-day digital event, we've rounded up some must-see sessions and speakersmore than two dozen technical sessions to help developers across roles and skill levels create amazing experiences with Microsoft Power Platform and Microsoft Dynamics 365.  

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Enable business resilience with cloud and edge scale units in Dynamics 365 Supply Chain Management

Today, companies operate facilities and warehouses in multiple locations, across regions, and across time zones to meet consumer demand in the best way possible. Warehouses and manufacturing facilities are spread out to match global operations with shipping needs. Therefore, any supply chain solution that supports warehouse and manufacturing facilities needs to provide a high levelRead more

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Microsoft Dynamics 365 Intelligent Order Management Preview now available

Today marks the preview release of Microsoft Dynamics 365 Intelligent Order Management, a new application that enables organizations to consistently deliver on order promises by proactively overcoming disruptions. Now, your organization can intelligently orchestrate fulfillment and automate it with a rule-based system that leverages real-time inventory and AI. In addition, you can adapt quickly toRead more

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Increase customer satisfaction and agent productivity with unified routing

Customer service managers are constantly searching for more efficient ways to streamline management of incoming service requests, and the backbone of any customer service center operation is routing and assigning cases efficiently. Connecting customers to the agent most qualified to resolve their issue is a foundational element of improving customer satisfaction. Organizations typically use queue-basedRead more

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Accelerating business transformation with Dynamics 365 and Microsoft Power Platform

We have seen a breakthrough year for Microsoft Dynamics 365 and Microsoft Power Platform. Across industries and around the world, we're seeing companies leveraging Dynamics 365 to create impact faster, break down barriers, adapt to a rapidly changing environment, and innovate across their business. Dynamics 365 continues to grow quickly, with 45 percent revenue growthRead more

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Fraud trends part 4: balancing identity authentication with user experience

Identity authentication is a crucial part of any fraud protection and access management service. That is why Microsoft Dynamics 365 Fraud Protection and Microsoft Azure Active Directory work well together to provide customers a comprehensive authentication seamless access experience. In this blog of our fraud trend series, we explore how proper authentication prevents fraud andRead more

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Microsoft Dynamics 365 Marketing customer journey orchestration preview now available

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today's challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences from the companies they interact with and companies that deliver superior experiences build strong bonds withRead more

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Improve on-the-job guidance with Dynamics 365 Guides and Azure Object Anchors

As the pace of manufacturing accelerates to meet demands across global customers, organizations are struggling to rapidly train and upskill workers on factory lines and the production floor. In fact, up to 2.4 million U.S. manufacturing jobs could remain unfilled between 2018 and 2028 due to this challenge.1 Today we're introducing an exciting update toRead more

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Improved SLA timer control helps agents track KPIs

Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that displays service-level agreement (SLA) milestones for service cases or any SLA-enabled entity. The new timer addresses key feedback that we received from our customers. The timer is optimized to display SLA metrics, and it supports the display of multiple SLARead more

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Live from Microsoft Business Applications Summit 2021: Moving forward faster, together

It's amazing how much change we've seen across the world in a year. One year ago, all of us were adapting to a world in lockdown. At today's Microsoft Business Applications Summit, the worldwide community comes together still dealing with the ongoing effects of the COVID-19 pandemic. Even as challenges continue to reverberate across industriesfromRead more

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