Power Apps and Dynamics 365 Guides brings data to frontline workers

Data is everywhere, data is decision making power The emergence of data is changing the way organizations do business. From our mobile devices to our machinery, everyday activities and interactions create trillions of data points generated by inanimate objects. Unfortunately, data is often stored across disparate systems depriving organizations of access to valuable information andRead more

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Route leads with dynamic assignment rules

Using dynamic field match in Assignment Rule for routing leads helps reduce the effort of having to write and maintain multiple static rules.

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Virtual live events and cloud-enabled content workflows now supported in Dynamics 365 media and entertainment accelerator

The Dynamics 365 media and entertainment accelerator empowers partners and developers serving the media industry to adopt cloud workflows to address migration challenges.

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Four essentials to collaborate as one business, everywhere

Across every industry, we're all navigating the new world of hybrid work. Together, we're building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can't let flexibility turn into separate, disjointed work effortsthey must enable the entire organization to operate as one business, everywhere. With Dynamics 365 + Microsoft Teams, we'reRead more

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Make every interaction count with customer journey orchestration

Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers' expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift in both customer behavior and expectations. With lives upended and livelihoods being affected around the world, consumers have been forcedRead more

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Dynamics 365 education accelerator helps partners deliver solutions for educators and students

The August release of Dynamics 365 education accelerator includes updated data model and sample apps that can help partner ISVs continue to build and deliver solutions for schools and universities.

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Dynamics 365 Intelligent Order Management is now generally available

Today we are excited to announce the general availability of Microsoft Dynamics 365 Intelligent Order Management, a cloud-based solution that helps accelerate omnichannel transformation from order intake through orchestration to fulfillment. Increasingly, consumers expect seamless omnichannel buying and after-purchase experiences with multiple fast delivery options. Companies are responding to this challenge by adopting solutions toRead more

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Deliver authentic customer service with Dynamics 365

Human interaction is at the cornerstone of every experience and today's world has dramatically shifted what that means. Customers expect each touchpoint with businesses to be authentic, timely, and efficient, which has led to a rapid acceleration of customer engagement tools. Perhaps most important is customer service scenarios, where businesses must act on customer feedbackRead more

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Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers andRead more

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