According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity. We are pleased to share the results of a December 2023 Forrester Consulting Total Economic ImpactTM (TEI) Study commissioned by Microsoft.
The post Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service appeared first on Microsoft Dynamics 365 Blog.
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