To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. We look at the vital role of conversational IVRs in the digital contact center, and how the Microsoft Digital Contact Center Platform helps organizations engage customers in their channel of choice while increasing self-service.
The post The AI-powered contact center, part 2: Achieve superior self-service voice support appeared first on Microsoft Dynamics 365 Blog.
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