Saturday, March 25, 2023

See what’s new for Dynamics 365 at the Microsoft Business Applications Launch Event

Businesses today are constantly facing new and bigger challenges. Technology is diversifying and evolving faster than ever to address these issues, giving industries across the board a growing number of solutions to sift through.

The post See what’s new for Dynamics 365 at the Microsoft Business Applications Launch Event appeared first on Microsoft Dynamics 365 Blog.

Thursday, March 16, 2023

Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business

Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functionsfrom sales, service, and marketing to supply chain. With Dynamics 365 Copilot, we're introducing the world's first AI copilot natively built-in to both CRM and ERP applications.

The post Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business appeared first on Microsoft Dynamics 365 Blog.

Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights

With Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative AI-powered tools to learn more about their customers, create targeted customer segments, and generate personalized content. These cutting-edge features increase productivity while unlocking capabilities that were previously out of reach, empowering anyone on your team to uncover new data insights and create high-quality email content.

The post Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights appeared first on Microsoft Dynamics 365 Blog.

Tuesday, February 14, 2023

Parallel cost accounting now available with Global Inventory Accounting Add-in for Supply Chain Management

With the new Global Inventory Accounting Add-in, Microsoft Dynamics 365 Supply Chain Management now supports parallel cost accounting. The ability to perform inventory accounting using multiple costing ledgers enables organizations that do business internationally to easily comply with multiple accounting standards at the same time.

The post Parallel cost accounting now available with Global Inventory Accounting Add-in for Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.

Thursday, February 9, 2023

Use the Customer Service workspace app for omnichannel interactions

Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouraging customers to migrate to the Customer Service workspace application. This upcoming change will affect your multi-session agents currently using the Omnichannel for Customer Service application in Microsoft Dynamics 365 Customer Service. We have decided toRead more

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