The Dynamics 365 Customer Service MCP Server is now generally available, enabling MCP-compatible AI clients to securely access customer service data, cases, knowledge, and workflows through a standardized connection model. Organizations can extend customer service capabilities across AI experiences while maintaining existing governance and security controls.
The post Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available appeared first on Microsoft Dynamics 365 Blog.
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