Manage opportunities more effectively with the new sales pipeline view!

The sales pipeline is a visual representation of where prospects are within the sales funne

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Parallel cost accounting now available with Global Inventory Accounting Add-in for Supply Chain Management

With the new Global Inventory Accounting Add-in, Microsoft Dynamics 365 Supply Chain Management now supports parallel cost accounting. The ability to perform inventory accounting using multiple costing ledgers enables organizations that do business internationally to easily comply with multiple accounting standards at the same time.

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Use the Customer Service workspace app for omnichannel interactions

Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouraging customers to migrate to the Customer Service workspace application. This upcoming change will affect your multi-session agents currently using the Omnichannel for Customer Service application in Microsoft Dynamics 365 Customer Service. We have decided toRead more

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Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. However, with customers playing an active role in shaping their own experiences in how they engage with the brand, marketers are faced with the challenge of designing increasingly complex journeys.

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Finance Reimagined: Microsoft uses low-code and automation to streamline processes

Discover the power of innovation and automation at Finance Reimagined on February 28, 2024. Join us for a session specifically designed for CFOs to learn how low-code applications can help your finance team accomplish more with less.

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The Microsoft Supply Chain Platform enables resiliency for retailers

The path to retail resilience in today's competitive environment revolves around connectivity, agility, and sustainability. Brands should address disruptions and challenges with solutions that can exceed customer expectations, drive profitability, and improve sustainability.

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Optimize sales conversation follow-ups in two easy steps

Taking time to speak with customers remains one of the best ways to build relationships and close deals faster.

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