Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps and AI agents. With forecasting, scheduling, real-time adherence, AI Agent Estimator, quality evaluation, governance, and coaching capabilities built into the service platform, teams can create a more connected and responsive operating model.
The post Optimize workforce operations across people and AI agents with Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.
No comments:
Post a Comment