Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations. Forrester Consulting explored how this trend impacts the global business landscape and associated business teams.
The post Enabling rapid business model innovation and growth appeared first on Microsoft Dynamics 365 Blog.
Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. Currently in preview, voicemail can be a valuable component of your call queue management, as an overflow option on a voice queue or when a direct call to an agent goes unanswered.
The post Add voicemail to your call queue management appeared first on Microsoft Dynamics 365 Blog.
Microsoft Dynamics 365 Supply Chain Management now streamlines warehouse configuration, reducing the time it takes to set up, validate, maintain, and troubleshoot your warehouse management processes.
The post Configuring Warehouse management is now simpler, easier, and more accurate appeared first on Microsoft Dynamics 365 Blog.
The Apple Messages for Business channel is now available in Dynamics 365 Customer Service as part of our digital messaging offer, helping you reach even more customers.
The post Apple Messages for Business channel added to Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is more than 30 minutes. All the agents are busy handling the holiday spike in call volume.
The post Call overflow management: A gift to callers and agents this holiday season appeared first on Microsoft Dynamics 365 Blog.
Detours in the Warehouse Management mobile app in Dynamics 365 Supply Chain Management allow a worker to temporarily jump into another flow and come back to exactly where they were to continue the interrupted process. We have enhanced the detour feature to enable the system to fetch data related to the current task automatically, and then use the data in the detour flow.
The post Improve worker efficiency with automatic detour lookups in the Warehouse Management mobile app appeared first on Microsoft Dynamics 365 Blog.
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it's easier than ever to find and customize the historical analytics you need to identify key areas for improvement.
The post Discover new ways to analyze your Customer Service data appeared first on Microsoft Dynamics 365 Blog.
