Enable digital selling with the sales accelerator in Dynamics 365 Sales

In the past, many sales organizations looked at customer relationship management applications simply as process-driven data repositories or systems of record. Sales reps spent hours manually entering data and had less time to build profitable relationships and actually sell. However, this approach has become increasingly untenable for businesses now that the norm is for savvy,Read more

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Support student success with the Dynamics 365 education accelerator

Most of us know at least one college student who is attending some or all of their classes online to cope with current circumstances. With many schools operating primarily online or in a hybrid mode, millions of students are cut off from the traditional sources of support that colleges offer. To help students navigate theseRead more

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How you can collect feedback and protect customer information

As today's world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiencestruly understanding your customers is of the upmost importance. The traditional approach of analyzing one piece of purchase data or one simple survey is insufficient for businesses looking to make an impact on the bottom line. WithRead more

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2021 release wave 1 plans for Dynamics 365 and Power Platform now available

Today, we published the 2021 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2021 and September 2021. This first release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformationRead more

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Fraud trends part 3: fraud in the food service industry

In this blog series we are exploring the latest fraud related events and issues on the rise in our digitized world. The first installment in the series explored account takeovers (ATO) and the $7 billion yearly loss affecting even the largest organizations. The second installment explored the ways fraudsters are capitalizing on the rise ofRead more

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Quickly respond to changing retail needs with an intelligent supply chain

Truly engaged, always connected As digital commerce continues to evolve and become an integral revenue stream for retailers and consumer goods companies, it is paramount for these companies to digitally transform their supply chain as well. They need the agility to rapidly plan and adapt to changing customer needs, use AI and machine learning toRead more

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The power of CDPs: building customer trust and loyalty in retail

Truly engaged, always connected The events of 2020 have left a lasting impact on the retail industry and retailers are fueling rapid innovation with development and rollout of new technologies. The global pandemic has shifted how customers buy, as well as renewed recognition of the critical value of technology to customers. Convenience, flexibility, and personalizationRead more

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