Thursday, January 12, 2023

Direct callback: Because nobody likes to wait on the phone

Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is more than 45 minutes and she is number 7 in the queue because all agents are busy handling holiday call volume.

The post Direct callback: Because nobody likes to wait on the phone appeared first on Microsoft Dynamics 365 Blog.

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