Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere

Retail frontier firms don’t just digitize commerce, they operationalize intelligence.

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Transforming how organizations run rental operations with Dynamics 365 ERP

Rental operations succeed when every handoff--from quoting to return--is coordinated and timely. The forthcoming capabilities bring structure and clarity to these moments. They are designed to help organizations accelerate deal cycles, improve asset utilization, enhance customer satisfaction, and reduce reliance on custom or manual processes. 

By unifying these processes inside Dynamics 365, leveraging the composability of Dynamics 365 Finance & Supply Chain Management, Project Operations, and Field Service, organizations will be able to run rental as a natural extension of their operations rather than as a separate system or afterthought.

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Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. Learn more.

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Beyond Retrieval: How an Agentic Approach Transforms Microsoft Dataverse Search

Leveraging recent breakthroughs in agentic AI, the new system delivers answers that are more relevant, contextual, and accurate to your specific business data. Think of it as an intelligent assistant that not only understands your question but figures out the best way to answer it using an adaptive reasoning process.

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Sales Qualification Agent: How we evaluated and improved AI quality with benchmarks

Sales Qualification Agent (SQA) is not a simple productivity tool—it is a complex multi-step agent directly influencing revenue outcomes. The Sales Qualification Bench represents a foundational step toward enterprise-grade trust, transparency, and continuous quality improvement for agentic AI in sales.

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The era of agentic business applications arrives at Convergence 2025

At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud.

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Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance

We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports.

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