Monday, May 20, 2024

Try skill-based agent search in Dynamics 365 Customer Service

We're excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.

The post Try skill-based agent search in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Wednesday, May 15, 2024

Improved Project sales tax capabilities now available

Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application. 

The post Improved Project sales tax capabilities now available appeared first on Microsoft Dynamics 365 Blog.

Monday, May 13, 2024

Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work

For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.

The post Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work appeared first on Microsoft Dynamics 365 Blog.

Monday, May 6, 2024

Extend Copilot capabilities with plugins   

Introducing prompt plugins, enabling agents to securely access Dataverse data such as customers, products, and cases, through Copilot.

The post Extend Copilot capabilities with plugins    appeared first on Microsoft Dynamics 365 Blog.

Wednesday, May 1, 2024

Try the agent call quality survey in Dynamics 365 Customer Service

Try the agent call quality survey in Dynamics 365 Customer Service to swiftly identify and respond to any issues impacting the agent experience.

The post Try the agent call quality survey in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Saturday, April 27, 2024

Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains

The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.

The post Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains appeared first on Microsoft Dynamics 365 Blog.

Wednesday, April 24, 2024

Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines.   

The introduction of the Automatic re-waving of shipment lines failed to be allocated is solving issue where failed lines needed to be handled manually in the “Maintain shipments” form. This feature empowers warehouse managers to schedule checks for incomplete shipments to be re-waved and completed. In the past, this would have been a manual task for a warehouse manager to manage, actively going through a list of incomplete shipment lines and manually reprocessing them for the shipments to be completed. This process was time-consuming every time an exception happened, and lines did not manage to allocate inventory.  
A scenario where this could occur would be if inventory levels in a specific picking location were not available. If that was the case, the system would previously add that failed shipment to a list of incomplete shipments, which a warehouse manager would then have to manually manage.

The post Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines.    appeared first on Microsoft Dynamics 365 Blog.