The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived!

The world of e-commerce has undergone a massive transformation over the past few years, and it’s all thanks to the revolutionary concept of composable commerce. This approach has taken the industry by storm, and it’s not hard to see why. Composable commerce is versatile, scalable, and innovative approach, allowing businesses of all sizes to provide exceptional customer experiences across various platforms and devices.

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Transition to real time journeys – the time is now

Dynamics 365 Customer Insights and Dynamics 365 Marketing are coming together as one offering named Dynamics 365 Customer Insights, an AI driven solution which revolutionizes your customers’ experiences.

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Knowledge management best practices for Copilot ingestion

Generative AI capabilities are rapidly changing the customer service space. You can use Copilot in Dynamics 365 Customer Service today to help agents save time on case and conversation summarization as these features do not require your organization’s support knowledge. However, before agents can use Copilot to answer questions and draft emails, you need to

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What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2

What's new in Dynamics 365 Field Service Mobile app in 2023 Wave 2.

Discover the latest updates and enhancements to the Field Service Mobile app that will help you deliver better service experiences to your customers.

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Begin your copilot journey with summarization

How often do you find yourself spending too much time reading through long and complex customer cases, trying to figure out the main problem and the best solution? What amount of cases do you handle per day, and how do you ensure quality and consistency in your responses? How do you keep track of the

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Impact of Delocalization Process in the Czech Version of Business Central 2023 Wave 2 Release

Microsoft has separated all Czech-specific functionalities into distinct applications as part of the delocalization process of the Czech version of Dynamics 365 Business Central. T

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Transform the way work gets done with Microsoft Copilot in Dynamics 365 Business Central

In the rapidly evolving AI landscape, Microsoft Dynamics 365 Business Central is taking the lead with innovations that have equipped more than 30,000 small and medium-sized businesses to work smarter. Powered by next-generation AI, Microsoft Copilot offers new ways to enhance workplace efficiency, automate mundane tasks, and unlock creativity.

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