This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the ‘Offline’ mode. Follow along as we share the knowledge that would allow the frontline workers using the Field Service mobile application to get the best results. Mobile Offline Overview Frontline workers often perform tasks
The post Best Practices for Offline Mode in the Field Service mobile app – Part 1 appeared first on Microsoft Dynamics 365 Blog.
Dynamics 365 gives us the cloud-based architecture we require to support the growth requirements of the business. The combination of Dynamics 365, Power Platform, and Azure cloud services provides Peet’s with a scalable and supportable technology foundation for the future.
The post Extend your existing Dynamics 365 Supply Chain Management application to unlock a new AI powered B2B digital selling experience with Dynamics 365 Commerce. appeared first on Microsoft Dynamics 365 Blog.
As we continue to push the boundaries of what's possible with AI, we're delighted to give you a sneak preview of the new features releasing as part of 2023 release wave 2.
The post AI-infused personalized customer journeys with Dynamics 365 Customer Insights 2023 release wave 2 appeared first on Microsoft Dynamics 365 Blog.
The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI.
The post Modernize customer support with Copilot in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
The activity monitor tool provides recommendations to administrators with steps to avoid future case creation issues by making changes to the rule configuration.
The post Solve case creation issues using the enhanced activity monitor tool appeared first on Microsoft Dynamics 365 Blog.
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.
The post Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises appeared first on Microsoft Dynamics 365 Blog.
The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience.
The post Try the new outbound dialing experience in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
