Across industries such as financial services, healthcare, and public sector, organizations must enable customers to complete high‑trust actions (like payments or identity verification) without exposing sensitive information to agents or core contact center systems. Secure Consult & Transfer brings this capability to life by allowing agents to involve external secure endpoints in the conversation while maintaining strict privacy boundaries.
Today, we’re excited to highlight how Secure Consult & Transfer modernizes sensitive interactions and prepares organizations for the next generation of compliant service workflows.
The post Reimagining Secure Customer Interactions with Secure Consult & Transfer appeared first on Microsoft Dynamics 365 Blog.
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