Customize Dynamics 365 Sales Agents with your data sources and taxonomy

This week at Microsoft Ignite, we announced new capabilities to further enhance your agents by grounding them in your company’s unique data and taxonomy, as well as enriching the agents’ knowledge with third-party data. This allows the agent to assess a lead’s intent to buy with greater precision, providing a more comprehensive and accurate data set for the agent to work with. These capabilities will be rolling out in early 2025. 

The post Customize Dynamics 365 Sales Agents with your data sources and taxonomy appeared first on Microsoft Dynamics 365 Blog.

Boost seller productivity with document summary by Copilot in Dynamics 365 Sales

New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. Sellers quickly gain insights into customer requirements, budget details, timelines, and main decision makers. Enabling them to prepare for prospect meetings more effectively and engage in more informed and meaningful conversations. 

The post Boost seller productivity with document summary by Copilot in Dynamics 365 Sales  appeared first on Microsoft Dynamics 365 Blog.

Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms

Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year.

The post Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms   appeared first on Microsoft Dynamics 365 Blog.

2024 release wave 2 launches with hundreds of Copilot capabilities

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.

The post 2024 release wave 2 launches with hundreds of Copilot capabilities appeared first on Microsoft Dynamics 365 Blog.

Transform work with autonomous agents across your business processes

Introducing 10 new autonomous agents in Microsoft Dynamics 365 to build capacity for every sales, service, finance, and supply chain team.

The post Transform work with autonomous agents across your business processes appeared first on Microsoft Dynamics 365 Blog.

Introducing Unified Pricing Management: A Revolutionary Approach to Attribute-Based Pricing

Combining SCM Pricing Management with Commerce and Retail Discounts In today’s competitive market, businesses need to leverage every possible advantage to stay ahead. Pricing is one of the most powerful tools at their disposal. Enter Unified Pricing Management, an innovative solution that merges attribute-based pricing with advanced Supply Chain Management (SCM) pricing management and comprehensive

The post Introducing Unified Pricing Management: A Revolutionary Approach to Attribute-Based Pricing  appeared first on Microsoft Dynamics 365 Blog.

Beyond open rate: Rethinking email marketing metrics

In email marketing, tracking metrics has been the key to understanding and improving campaign effectiveness. For years, one of the most reliable metrics has been the open rate, but as the digital landscape evolves, so do the challenges of accurately measuring this essential statistic. In this article, we'll explore why open rates are becoming less reliable and how you can adapt.

The post Beyond open rate: Rethinking email marketing metrics appeared first on Microsoft Dynamics 365 Blog.