We are announcing updates to Dynamics GP and Dynamics SL product availability.
The post Explore migration options for Microsoft Dynamics GP and Microsoft Dynamics SL customers appeared first on Microsoft Dynamics 365 Blog.
Friday, June 6, 2025
Wednesday, June 4, 2025
Unlock the power of record routing with real-time analytics
Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-time analytics for record routing, a practical tool that helps supervisors monitor and manage contact center performance as it happens. By providing an up-to-date view of workloads, agent activity, and case progress, this feature ensures your team can
The post Unlock the power of record routing with real-time analytics appeared first on Microsoft Dynamics 365 Blog.
Tuesday, June 3, 2025
AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview
Great customer service depends on delivering great personalized experiences. To meet these expectations, companies need to commit to keeping up with ever-evolving customer needs across every stage of that journey.
The post AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview appeared first on Microsoft Dynamics 365 Blog.
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