As customer service representatives juggle multiple cases, tabs, and applications throughout their day, interruptions—whether from browser crashes, accidental closures, or system reboots—can be costly. That’s why session restore, also known as app session restore, is a game-changer in Dynamics 365 Copilot Service workspace (CSw). This feature ensures service reps can pick up exactly where they left off, minimizing disruption and maximizing productivity. Reclaiming lost time Before session restore, service reps who lost their session due […]
The post Use session restore for seamless continuity in Customer Service appeared first on Microsoft Dynamics 365 Blog.
No comments:
Post a Comment