Thursday, July 11, 2024

Wednesday, July 3, 2024

Microsoft Dynamics 365 Contact Center is now generally available 

Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.

The post Microsoft Dynamics 365 Contact Center is now generally available  appeared first on Microsoft Dynamics 365 Blog.

Thursday, June 27, 2024

Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. 

The post Use expanded Copilot for Service capabilities in your CRM appeared first on Microsoft Dynamics 365 Blog.

Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry

For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.

The post Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry appeared first on Microsoft Dynamics 365 Blog.

Wednesday, June 26, 2024

AI summarization in Dynamics 365 synthesizes and simplifies complex data

As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources.

The post AI summarization in Dynamics 365 synthesizes and simplifies complex data appeared first on Microsoft Dynamics 365 Blog.

Tuesday, June 18, 2024

Announcing unlimited application installs in Dynamics 365 Customer Insights

We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience. As of June 30, 2024 we’ve removed application installation limits for Customer Insights–Journeys (real-time journeys only) and Customer Insights–Data. Previous application installations had restrictions of four per base license of the

The post Announcing unlimited application installs in Dynamics 365 Customer Insights appeared first on Microsoft Dynamics 365 Blog.