Saturday, September 28, 2024

Optimizing ERP Security Configuration and Licensing within Microsoft Dynamics 365

As organizations scale, the need for robust governance, efficient user management, and cost-effective licensing strategies becomes paramount. To address these challenges, Microsoft Dynamics 365 is introducing a set of new capabilities in our ERP portfolio. These new capabilities enhance security and governance, offering significant benefits to IT professionals and business leaders alike. 

The post Optimizing ERP Security Configuration and Licensing within Microsoft Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.

Friday, September 27, 2024

Harnessing transformative AI for field service excellence

Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems.

The post Harnessing transformative AI for field service excellence appeared first on Microsoft Dynamics 365 Blog.

Thursday, September 26, 2024

How generative AI in customer relationship management emphasizes human skills to drive sales

Successful sales is and always will be about human interactions, and the building of familiarity, comfort, and trust. But getting to those moments—all the searching and compiling and preparation—can take a lot of drudgery. Ensuring that an entire team of sellers has the time and capacity to strengthen those human relationships can be an enormous feat.

The post How generative AI in customer relationship management emphasizes human skills to drive sales appeared first on Microsoft Dynamics 365 Blog.

Tuesday, September 17, 2024

Announcing the General Availability of the New UX in Field Service Mobile 

We are thrilled to announce the General Availability (GA) of the new User Experience (UX) in our Field Service Mobile (FSM) application! We heard your feedback during the preview period and are excited to mark this milestone with key enhancements and changes!  When we started this journey, our goal was to deliver an intuitive, modern

The post Announcing the General Availability of the New UX in Field Service Mobile  appeared first on Microsoft Dynamics 365 Blog.

Friday, September 6, 2024

All in on AI: Exploring Microsoft’s AI journey through customer service

Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.

The post All in on AI: Exploring Microsoft’s AI journey through customer service appeared first on Microsoft Dynamics 365 Blog.

Sunday, September 1, 2024

Copilot for Dynamics 365 Commerce revolutionizes retail with AI

Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI.

The post Copilot for Dynamics 365 Commerce revolutionizes retail with AI appeared first on Microsoft Dynamics 365 Blog.

Friday, August 30, 2024

G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365

In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.

The post G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.