We are thrilled to announce the General Availability (GA) of the new User Experience (UX) in our Field Service Mobile (FSM) application! We heard your feedback during the preview period and are excited to mark this milestone with key enhancements and changes! When we started this journey, our goal was to deliver an intuitive, modern
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Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.
The post All in on AI: Exploring Microsoft’s AI journey through customer service appeared first on Microsoft Dynamics 365 Blog.
Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI.
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In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.
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Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost.
The post Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams appeared first on Microsoft Dynamics 365 Blog.
EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business. But adding all those facets—and their attendant data streams—to the picture can clutter the frame, hampering the agility of an ERP platform.
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Introduction In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer is more critical than ever. We’re excited to address this with a powerful new feature in Microsoft Dynamics 365 Supply Chain Management Landed Cost module, enabling quality control for goods in-transit orders. Addressing a Critical Gap in Supply
The post Enhancing Supply Chain Integrity: introducing quality control for goods in-transit orders in Dynamics 365 SCM appeared first on Microsoft Dynamics 365 Blog.
