Sunday, June 9, 2024

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.

The post Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences appeared first on Microsoft Dynamics 365 Blog.

Transition from unified routing diagnostics to Azure Application Insights

As of May 9, 2024, we are phasing out unified routing diagnostics and integrating its capabilities into Azure Application Insights. 

The post Transition from unified routing diagnostics to Azure Application Insights appeared first on Microsoft Dynamics 365 Blog.

Saturday, May 25, 2024

Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations 

We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. This powerful integration ensures that the work of frontline workers, service managers, and dispatchers are seamlessly synced with the financial and supply chain heart of your business. Let’s explore some of the details of this native integration.  

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Thursday, May 23, 2024

Transform seller effectiveness with Dynamics 365 Sales Copilot

In today's fast-paced sales landscape, prioritizing core selling activities over low-value tasks is crucial. Copilot in Dynamics 365 Sales can help.

The post Transform seller effectiveness with Dynamics 365 Sales Copilot appeared first on Microsoft Dynamics 365 Blog.

Monday, May 20, 2024

Try skill-based agent search in Dynamics 365 Customer Service

We're excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.

The post Try skill-based agent search in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Wednesday, May 15, 2024

Improved Project sales tax capabilities now available

Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application. 

The post Improved Project sales tax capabilities now available appeared first on Microsoft Dynamics 365 Blog.

Monday, May 13, 2024

Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work

For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.

The post Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work appeared first on Microsoft Dynamics 365 Blog.