5 steps for becoming AI-ready in field service

The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike. The 2024 Microsoft Work Trend Index shows that 79% of leaders agree that their company needs to adopt AI to stay competitive; however, 60% of leaders worry that their organization lacks a plan and a vision for implementing AI.

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2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.

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Improve Mobile Offline performance with Offline Table Column Selection

Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience.

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Microsoft Dynamics 365 Contact Center is now generally available

Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.

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Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. 

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Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry

For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.

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AI summarization in Dynamics 365 synthesizes and simplifies complex data

As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources.

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