Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations

We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. This powerful integration ensures that the work of frontline workers, service managers, and dispatchers are seamlessly synced with the financial and supply chain heart of your business. Let’s explore some of the details of this native integration.  

The post Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations  appeared first on Microsoft Dynamics 365 Blog.

Transform seller effectiveness with Dynamics 365 Sales Copilot

In today's fast-paced sales landscape, prioritizing core selling activities over low-value tasks is crucial. Copilot in Dynamics 365 Sales can help.

The post Transform seller effectiveness with Dynamics 365 Sales Copilot appeared first on Microsoft Dynamics 365 Blog.

Try skill-based agent search in Dynamics 365 Customer Service

We're excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.

The post Try skill-based agent search in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Improved Project sales tax capabilities now available

Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application. 

The post Improved Project sales tax capabilities now available appeared first on Microsoft Dynamics 365 Blog.

Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work

For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.

The post Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work appeared first on Microsoft Dynamics 365 Blog.

Extend Copilot capabilities with plugins

Introducing prompt plugins, enabling agents to securely access Dataverse data such as customers, products, and cases, through Copilot.

The post Extend Copilot capabilities with plugins    appeared first on Microsoft Dynamics 365 Blog.

Try the agent call quality survey in Dynamics 365 Customer Service

Try the agent call quality survey in Dynamics 365 Customer Service to swiftly identify and respond to any issues impacting the agent experience.

The post Try the agent call quality survey in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.