Today at Microsoft Build 2025, we’re excited to announce the new Model Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM business applications.
The post The autonomous enterprise: How generative AI is reshaping business applications appeared first on Microsoft Dynamics 365 Blog.
In an asynchronous chat setup, it’s common for service representatives to place conversations in a waiting state — For example, they are waiting for the customer to respond with additional details. Until now, supervisors using Dynamics 365 Contact Center and Dynamics 365 Customer Service had difficulty monitoring these waiting conversations With this enhancement, supervisors can
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Maintaining adherence to schedules and ensuring that service representatives are consistently available during their shifts is crucial for delivering exceptional customer service. The Adherence Tracker in Dynamics 365 Contact Center helps organizations monitor and manage service rep activities effectively, leading to improved performance and customer satisfaction. This powerful Contact Center feature allows supervisors to track
The post Boost your team’s performance with the Adherence Tracker appeared first on Microsoft Dynamics 365 Blog.
Building on the initial wave of AI agents announced Microsoft is excited to announce that several new ERP agents will be available for public preview.
The post A new era in business processes: Autonomous agents for ERP appeared first on Microsoft Dynamics 365 Blog.
With the public preview of the Dynamics 365 Human Resources Recruiting add-on, IT administrators can now empower HR teams with a modern recruiting experience—built on Microsoft’s Power Platform and enhanced by AI and Microsoft 365 integration.
The post Public Preview: Recruiting Add-on with AI & Scheduling Capabilities Now Available in Dynamics 365 Human Resources appeared first on Microsoft Dynamics 365 Blog.
