In today’s fast-paced digital world, customers expect more than just plain text when interacting with businesses. Traditional text-based conversations can be inefficient. This is especially true when customers need to exchange detailed information, explore options, or make quick decisions. That’s where rich messaging comes in. Rich messaging introduces interactive elements, such as forms, carousels, and suggested replies, directly within the conversation. This enables […]
The post Try rich messaging for live chat and WhatsApp in Contact Center appeared first on Microsoft Dynamics 365 Blog.
No comments:
Post a Comment