Thursday, July 11, 2024

Wednesday, July 3, 2024

Microsoft Dynamics 365 Contact Center is now generally available 

Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.

The post Microsoft Dynamics 365 Contact Center is now generally available  appeared first on Microsoft Dynamics 365 Blog.

Thursday, June 27, 2024

Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. 

The post Use expanded Copilot for Service capabilities in your CRM appeared first on Microsoft Dynamics 365 Blog.

Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry

For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.

The post Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry appeared first on Microsoft Dynamics 365 Blog.

Wednesday, June 26, 2024

AI summarization in Dynamics 365 synthesizes and simplifies complex data

As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources.

The post AI summarization in Dynamics 365 synthesizes and simplifies complex data appeared first on Microsoft Dynamics 365 Blog.

Tuesday, June 18, 2024

Announcing unlimited application installs in Dynamics 365 Customer Insights

We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience. As of June 30, 2024 we’ve removed application installation limits for Customer Insights–Journeys (real-time journeys only) and Customer Insights–Data. Previous application installations had restrictions of four per base license of the

The post Announcing unlimited application installs in Dynamics 365 Customer Insights appeared first on Microsoft Dynamics 365 Blog.

Ernst & Young reinvents sales globally with Microsoft Dynamics 365

For Ernst & Young Limited (EY), one of the “Big Four” of the largest accounting firms worldwide, their sales transformation journey started with Microsoft Dynamics 365 Sales.

The post Ernst & Young reinvents sales globally with Microsoft Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.

Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables the “Morning Shuffle” 

Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. Today, we introduce a new Crew Allocation Tool to streamline the process of making single-day membership changes to all your crews. We’ve heard from users that it can be tedious to manually go into crew records, take a resource

The post Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables the “Morning Shuffle”  appeared first on Microsoft Dynamics 365 Blog.

Sunday, June 9, 2024

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.

The post Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences appeared first on Microsoft Dynamics 365 Blog.

Transition from unified routing diagnostics to Azure Application Insights

As of May 9, 2024, we are phasing out unified routing diagnostics and integrating its capabilities into Azure Application Insights. 

The post Transition from unified routing diagnostics to Azure Application Insights appeared first on Microsoft Dynamics 365 Blog.

Saturday, May 25, 2024

Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations 

We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. This powerful integration ensures that the work of frontline workers, service managers, and dispatchers are seamlessly synced with the financial and supply chain heart of your business. Let’s explore some of the details of this native integration.  

The post Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations  appeared first on Microsoft Dynamics 365 Blog.

Thursday, May 23, 2024

Transform seller effectiveness with Dynamics 365 Sales Copilot

In today's fast-paced sales landscape, prioritizing core selling activities over low-value tasks is crucial. Copilot in Dynamics 365 Sales can help.

The post Transform seller effectiveness with Dynamics 365 Sales Copilot appeared first on Microsoft Dynamics 365 Blog.

Monday, May 20, 2024

Try skill-based agent search in Dynamics 365 Customer Service

We're excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.

The post Try skill-based agent search in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Wednesday, May 15, 2024

Improved Project sales tax capabilities now available

Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application. 

The post Improved Project sales tax capabilities now available appeared first on Microsoft Dynamics 365 Blog.

Monday, May 13, 2024

Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work

For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.

The post Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work appeared first on Microsoft Dynamics 365 Blog.

Monday, May 6, 2024

Extend Copilot capabilities with plugins   

Introducing prompt plugins, enabling agents to securely access Dataverse data such as customers, products, and cases, through Copilot.

The post Extend Copilot capabilities with plugins    appeared first on Microsoft Dynamics 365 Blog.

Wednesday, May 1, 2024

Try the agent call quality survey in Dynamics 365 Customer Service

Try the agent call quality survey in Dynamics 365 Customer Service to swiftly identify and respond to any issues impacting the agent experience.

The post Try the agent call quality survey in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Saturday, April 27, 2024

Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains

The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.

The post Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains appeared first on Microsoft Dynamics 365 Blog.

Wednesday, April 24, 2024

Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines.   

The introduction of the Automatic re-waving of shipment lines failed to be allocated is solving issue where failed lines needed to be handled manually in the “Maintain shipments” form. This feature empowers warehouse managers to schedule checks for incomplete shipments to be re-waved and completed. In the past, this would have been a manual task for a warehouse manager to manage, actively going through a list of incomplete shipment lines and manually reprocessing them for the shipments to be completed. This process was time-consuming every time an exception happened, and lines did not manage to allocate inventory.  
A scenario where this could occur would be if inventory levels in a specific picking location were not available. If that was the case, the system would previously add that failed shipment to a list of incomplete shipments, which a warehouse manager would then have to manually manage.

The post Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines.    appeared first on Microsoft Dynamics 365 Blog.

Friday, April 19, 2024

Microsoft unveils AI features for manufacturers at Hannover Messe 2024

At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.

The post Microsoft unveils AI features for manufacturers at Hannover Messe 2024 appeared first on Microsoft Dynamics 365 Blog.

Tuesday, April 16, 2024

Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central

We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. This integration equips organizations with a comprehensive approach that harmonizes service delivery with financials, resources, and inventory management. It also equips frontline workers with modern tools, ensuring exceptional service from the outset. Let’s explore the advantages that this seamless integration provides.

The post Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central appeared first on Microsoft Dynamics 365 Blog.

Thursday, April 11, 2024

Tuesday, April 9, 2024

Unleashing the Power of Deferred processing receiving in Dynamics 365 SCM (supply chain management) Warehouse Management 

In the relentless pursuit of streamlining warehouse operations and empowering organizations to achieve more, perfecting the receiving process is a cornerstone. This blog post delves into the transformative role of Dynamics 365 SCM Warehouse Management’s feature “Deferred Processing”, a strategic framework designed to increase operational efficiency by effectively deferring work creation, allowing rapid registration of incoming inventory without waiting for each put-away work to be generated.  

The post Unleashing the Power of Deferred processing receiving in Dynamics 365 SCM (supply chain management) Warehouse Management  appeared first on Microsoft Dynamics 365 Blog.

Monday, April 8, 2024

New Microsoft Dynamics 365 and Microsoft Copilot innovation for supply chain, sales, and service join the 2024 release wave 1

Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time. Today, we’re announcing new experiences for Microsoft Dynamics 365 that help professionals across business functions to collaboratively solve challenges, streamline workflows, and focus on what matters most—key factors for transformative customer experiences.

The post New Microsoft Dynamics 365 and Microsoft Copilot innovation for supply chain, sales, and service join the 2024 release wave 1 appeared first on Microsoft Dynamics 365 Blog.

Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management 

In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisfaction and operational prowess. This blog exploration delves into Dynamics 365 SCM Warehouse Management’s transformative role in enhancing customer return receiving process, showcasing a strategic framework that promises elevated customer experience and operational efficiencies.

The post Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management  appeared first on Microsoft Dynamics 365 Blog.

Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service

Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. Complete Work Order by Status, allows field service organizations to use a booking status to indicate if further work is required to complete a work order. Complete Booking While Preserving End-Time, ensures that when a booking is marked as completed by someone other than the assigned resource, the end-time value will no longer automatically update to the current timestamp.

The post Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service appeared first on Microsoft Dynamics 365 Blog.

Sunday, April 7, 2024

Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform

At Microsoft, trust is the foundation of everything we do. As more organizations adopt Copilot in Dynamics 365 and Power Platform, we are committed to helping everyone use AI responsibly.

The post Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform appeared first on Microsoft Dynamics 365 Blog.

Tuesday, April 2, 2024

Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights

In the ever-evolving landscape of generative AI, a copilot isn't just a companion that makes tasks that you’re already doing at work easier, but it's quickly becoming a transformative force reshaping the very core of how things are done.

The post Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights appeared first on Microsoft Dynamics 365 Blog.

Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile

Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices.

The post Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile appeared first on Microsoft Dynamics 365 Blog.

Thursday, March 14, 2024

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024 

Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved. Instead, they aim to deliver personalized, fast service experiences at every touchpoint through all engagement channels.

The post Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024  appeared first on Microsoft Dynamics 365 Blog.

Tuesday, March 5, 2024

Process Advisor for Supply Chain and Warehousing.

Performance evaluation has been revolutionized by technology, extending its reach to the individual level. Consider health apps on your smartphone. They gather data breadcrumbs from your daily activities, providing analysis of your movement patterns. This isn’t a generic data compilation, but a near-accurate reflection of your physical activity during a specific period.

In the future, it’s conceivable that these apps might be equipped with an AI companion, or Copilot, to guide your next steps based on your past activities. It could suggest rest days or additional exercise to help you achieve your personal health goals.

This concept of performance evaluation based on collected data is the bedrock of process mining and process comparison. Our Copilot functionality adds a layer of assistance, enabling you to make informed decisions about your warehouse operations.

In this context, Copilot can help you optimize warehouse processes. It can identify bottlenecks in certain processes or compare different methods to achieve the same goal, empowering you to choose the most optimal method for your specific case.

In this blog, we’ll explore the essence of this feature, its intended audience, and how and why you should leverage it for your warehousing operations.

The post Process Advisor for Supply Chain and Warehousing. appeared first on Microsoft Dynamics 365 Blog.

Sunday, March 3, 2024

Empowering Business innovation for modernizing Retailers and manufacturers with Copilot: Unleashing Dynamics 365 Commerce investments for 2024 Wave 1

Dynamics 365 Commerce is a comprehensive omnichannel solution that empowers retailers to deliver personalized, seamless, and differentiated shopping experiences across physical and digital channels. In the 2024 release wave 1, Dynamics 365 Commerce continues to innovate and enhance its capabilities to improve store associate productivity and meet the evolving needs of customers and businesses. Here are some of the highlights of the new features coming soon:

The post Empowering Business innovation for modernizing Retailers and manufacturers with Copilot: Unleashing Dynamics 365 Commerce investments for 2024 Wave 1 appeared first on Microsoft Dynamics 365 Blog.

Introducing Microsoft Copilot for Finance: Transform finance with next-generation AI in Microsoft 365

We’re announcing the public preview of Microsoft Copilot for Finance, a game-changer for finance professionals and the newest role-based extension of Microsoft Copilot. Microsoft Copilot for Finance is a momentous leap forward, specifically crafted to revolutionize the daily grind of well-known financial processes.

The post Introducing Microsoft Copilot for Finance: Transform finance with next-generation AI in Microsoft 365 appeared first on Microsoft Dynamics 365 Blog.

Friday, February 23, 2024

Sustainability in Dynamics 365 Business Central: A New Way to Measure and Manage Your Environmental Impact

We're excited to announce that Dynamics 365 Business Central will soon offer new sustainability features that will help you comply with the latest standards and best practices, as well as drive positive changes for your business and the environment.

The post Sustainability in Dynamics 365 Business Central: A New Way to Measure and Manage Your Environmental Impact appeared first on Microsoft Dynamics 365 Blog.

Tuesday, February 20, 2024

Use Microsoft Copilot for Service with your external CRM 

Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requests, and provide personalized support.

The post Use Microsoft Copilot for Service with your external CRM  appeared first on Microsoft Dynamics 365 Blog.

Saturday, February 17, 2024

Optimizing Warehouse Management: Unveiling the Power of D365 Warehouse Mobile App Version 2.1.23

The unveiling of the D365 Warehouse Mobile App's latest iteration, version 2.1.23, marks a notable advancement in warehouse management technology. It introduces a range of upgraded features aimed at enriching user interaction and optimizing processes. Notably, this update prioritizes authentication, stability, and user-friendliness, addressing the intricate challenges faced by businesses aiming to refine their warehouse management.

The post Optimizing Warehouse Management: Unveiling the Power of D365 Warehouse Mobile App Version 2.1.23 appeared first on Microsoft Dynamics 365 Blog.

Dynamics 365 Sales: Enhanced overview for tracking features & settings 

In the ever-growing world of Microsoft Dynamics 365 Sales, there is always a host of capabilities that could be enabled to support sellers, complemented by monthly releases packed with innovations.

The post Dynamics 365 Sales: Enhanced overview for tracking features & settings  appeared first on Microsoft Dynamics 365 Blog.

Wednesday, February 14, 2024

Tuesday, February 13, 2024

Build your Copilot testing strategy in Dynamics 365 Customer Service

Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated.

The post Build your Copilot testing strategy in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Microsoft Dynamics 365 Business Central and Microsoft 365: Connect data to the tools where work is done

With Microsoft Dynamics 365 Business Central and Microsoft 365, businesses can establish a unified experience where data seamlessly connects with productivity apps including Microsoft Excel, Microsoft Outlook, and Microsoft Teams. This connectivity ensures that employees can access timely information, gain valuable insights, and collaborate directly within the tools they use daily—all without the need to switch between applications. 

The post Microsoft Dynamics 365 Business Central and Microsoft 365: Connect data to the tools where work is done appeared first on Microsoft Dynamics 365 Blog.

Friday, February 9, 2024

Tuesday, February 6, 2024

Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service 

According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity. We are pleased to share the results of a December 2023 Forrester Consulting Total Economic ImpactTM (TEI) Study commissioned by Microsoft.

The post Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service  appeared first on Microsoft Dynamics 365 Blog.

Sunday, February 4, 2024

Support parallel working with multiple sequences in Dynamics 365 Sales 

A guide for sales managers and sellers who want to improve their customer engagement and collaboration with multiple sequences now available across Dynamics 365 Sales. 

The post Support parallel working with multiple sequences in Dynamics 365 Sales  appeared first on Microsoft Dynamics 365 Blog.

Monday, January 29, 2024

Translating Dynamics 365 Products with Dynamics 365 Translation Service 

If you’re a partner or an Independent Software Vendor (ISV) looking to expand your reach through localization and translation, look no further than Dynamics 365 Translation Service (DTS).

The post Translating Dynamics 365 Products with Dynamics 365 Translation Service  appeared first on Microsoft Dynamics 365 Blog.

2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements.

The post 2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available appeared first on Microsoft Dynamics 365 Blog.

Tuesday, January 23, 2024

Embrace cloud migration with Microsoft Dynamics 365

In this blog, we discuss how the shift to cloud solutions empowers organizations to tackle challenges and thrive in a demanding era. Learn more about Microsoft's “Accelerate, Innovate, Move” (AIM) program for a smooth cloud transition. 

The post Embrace cloud migration with Microsoft Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.

Friday, January 19, 2024

Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle

Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention. With these challenges top of mind, we have continually invested in Microsoft Dynamics 365 Field Service as a solution to meet the growing requirements of field service management (FSM) operations.

The post Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle appeared first on Microsoft Dynamics 365 Blog.

Saturday, January 13, 2024

The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived!

The world of e-commerce has undergone a massive transformation over the past few years, and it’s all thanks to the revolutionary concept of composable commerce. This approach has taken the industry by storm, and it’s not hard to see why. Composable commerce is versatile, scalable, and innovative approach, allowing businesses of all sizes to provide exceptional customer experiences across various platforms and devices.

The post The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived! appeared first on Microsoft Dynamics 365 Blog.

Friday, January 12, 2024

Transition to real time journeys – the time is now 

Dynamics 365 Customer Insights and Dynamics 365 Marketing are coming together as one offering named Dynamics 365 Customer Insights, an AI driven solution which revolutionizes your customers’ experiences.

The post Transition to real time journeys – the time is now  appeared first on Microsoft Dynamics 365 Blog.

Friday, January 5, 2024

Knowledge management best practices for Copilot ingestion

Generative AI capabilities are rapidly changing the customer service space. You can use Copilot in Dynamics 365 Customer Service today to help agents save time on case and conversation summarization as these features do not require your organization’s support knowledge. However, before agents can use Copilot to answer questions and draft emails, you need to

The post Knowledge management best practices for Copilot ingestion appeared first on Microsoft Dynamics 365 Blog.