Last April I shared that Microsoft is working on an initiative that encourages partners to invest in a cloud-first strategy. Today, we are excited to announce that the Business Central Universal Code initiative went into effect with the launch of Dynamics 365 Business Central 2022 release wave 2.
The post The Dynamics 365 Business Central Universal Code initiative is live appeared first on Microsoft Dynamics 365 Blog.
As the world started unwinding from the pandemic, Sarah joined thousands of travelers in booking flights for a long-planned vacation. Realizing she forgot to add her food preferences, she immediately opened a chat on the airline portal.
The post Queue overflow management keeps customers happy during peak demand appeared first on Microsoft Dynamics 365 Blog.
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in Microsoft Dynamics 365 Customer Service, your call center can reduce the number of queues it operates, improve agents' productivity, and increase customers' satisfaction.
The post Skill-based routing and one-stop user management help you keep up with customer service demands appeared first on Microsoft Dynamics 365 Blog.
Accounts Payable teams around the globe spend hours processing invoices that come from different channelsfax, mail, email, handwritten, and electronic data interchange (EDI). The sheer volume of invoices is a difficult burden to overcomeand the number grows exponentially with the number of office locations.
The post Automate your Accounts Payable process with invoice capture appeared first on Microsoft Dynamics 365 Blog.
We are excited to announce that Microsoft Dynamics 365 Supply Chain Management can now display product names and descriptions in your users' preferred languages.
The post New localized product information improves productivity and order accuracy appeared first on Microsoft Dynamics 365 Blog.
Learn about the latest trends shaping CX todayand tomorrowwith Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft.
The post Evolve your CRM at Customer Experience Reimagined appeared first on Microsoft Dynamics 365 Blog.
To be effective, your sales team has to trust that the leads they're getting are of good quality and that someone else isn't working on them. If your sellers are calling leads that are assigned to another salespersonor that aren't realthey're wasting time.
The post Duplicate lead detection increases sellers’ productivity appeared first on Microsoft Dynamics 365 Blog.
